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based on 35022 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have used and recommended Zerorez for years. After my last experience I won't be so quick to do that. I had 4, 100% completely empty rooms done. Not a single obstruction in any room. All were completed within an hour. I can't vacuum those rooms in an hour. After the work was done, spots and traffic areas were still clearly noticeable in every room. When I asked technician to redo a small area he was visibly upset and initially gave me numerous reasons why the area "might not come clean". Although I understand wear and tear and general aging is a factor, I explained to him previous cleanings had ALWAYS been completed with beautiful results. After a little begging and cajoling he agreed to redo one small area. No improved results. I did not ask him to redo any other areas I was not happy with. As he was packing his equipment I asked him if he had a busy day, and he said his next appointment wasn't for 2 or 3 hours if I recall. In that time he could have redone the entire house. Although he was never discourteous or rude in any way, I did get the impression he was unaffected by my dissatisfaction; which was quite evident. Again, for years I have told everyone that would listen how amazing you are. Quite a different assessment now.
Easy to make an appt, prompt, good results, pleasant worker.
The job made by Rashad was fantastic and quick.
Very professional and helpful. Did an amazing job .
Rashad is a wonderful representative for Zerorez. He does an amazing job at least once a year restoring my white grout in the kitchen, a poor choice 20 years ago! I feel very confident having him in my home; the Zerorez method leaves my floor cleaner & I feel they are more professional than any other company I've tried over the past 20 years! When I need any other home cleaning solutions (hardwood floors, upholstery) I will have Zerorez on my speed dial.
The Zerorez technicians are professional and friendly. They always do an amazing job cleaning my carpets and they are fast! Five rooms of carpets will be done within an hour. I've had an experience with another carpet cleaning company where they left my carpets sloshing in water! Not Zerorez. When they are done my carpets are mildly damp and completely dry by the next morning.
My husband has allergies to perfume or fragrances. Zerorez has been a blessing in helping keep my rugs and tile floors look special and keep my husband happy. The service has been great with technicians coming as they said they would come, working on my rugs or tile floors and recommending ways to keep them beautiful. The company is great!!!
Exceptional happy with the service and technician!!
I have only used Zerorez carpet cleaning for years and can't say enough good things about them--***** 5 stars ! and 10 stars to ROBERT **********!!! he is the BEST!
EFFIENT, COURTEOUS, AND DOES HIS JOB TO THE VERY BEST OF HIS ABILITY!! IF YOU LOSE HIM, YOU'VE LOST A "JEWEL" OF AN EMPLOYEE.
After the cleaning my stairs are clean in the middle, but still dirty on both sides. The vertical part of the stairs is also still dirty. The cleaning is not even inside the bedroom either: some parts are lighter than the others.
Thank you for everything!
Our technician Jorge Martinez did a great job!
He was very friendly, very professional.
I would never think of calling anyone else, I have always been so happy with this company!
I love you guys!!!!
technician did a good job, was prompt, courteous and communicated well..
First time user. Loved my results.
Sal, the tech, was incredibly nice, helpful, knowledgeable and friendly.
I love the ease in scheduling, the promptness of follow-through, and the technicians’ curtesy and thoroughness.
Marcel is terrific
Arriving with in designated time frame & quality of the carpet cleaning.
The technician
My rugs looked like new after Rashad did his work....When he cleaned the kitchen tile I was delighted at the results....the floor looked as it it was just newly laid ....... I could not have been more pleased
Great service from Robert and guidance from Eric Bollman. Amazing Quality & the Best of the Best execution from Robert.
Thank you so much!!
Zerorez was my longtime favorite because the technician would leave a bottle of Zerorez spot remover when he was done. Why don’t you continue that practice?
Service is prompt and on time as promised. Staff friendly and courteous. Results have always been great!!
Very happy and very impressed with the quality of work , carpets are very clean and all dirty spots are gone , this is over our expectations.
It was fast and very professional , the person who did this job for us is someone we would recommend to everyone.
We are extremely happy with the result and the service
Excellent cleaning and employees
Technician was quite pleasant and efficient, on time and communicative. Carpet is clean and dry.
We like the service!! very professional!!
Nice polite young man!
And I will definitely use your service again!!
Our couches look great. We also had our kitchen floor cleaned and sealed. They did a fantastic job. We would recommend them to anyone.
Sal does an outstanding job and is very professional
Great service and end result.
dry quickly without feeling like residue is left