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based on 34886 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleans carpet very well, better than I anticipated
Polite/friendly worker
Punctual
Fair pricing
Our technician was superb! He was friendly, clean, professional, and fast. Our carpets look amazing!!! The whole experience was headache free!! We will definitely be using zerorez every time we need our floors professionally cleaned. Thank you!!!
Attention to detail, good results.
Jorge Martinez was my technician, he was on time and did an excellent job. Would highly recommend your services.
In our house it's white carpet vs. three dogs and two teenagers. The technician totally rejuvenated our carpet. It is white again and feels and looks fantastic!
Quality of service.
All technicians have been outstanding. Friendly, polite, and very thorough
I have used your services several times over the last 5 years. The reason I keep coming back is your service is way beyond what you get with other companies like yours. Your product cleans the carpets and make them look new again without the harsh chemicals. Your people are the best, they call ahead of time to confirm the appointment and show up on time. They are quick and take special care to not damage any of the walls and furniture. I never hesitate to call Zerorez when I need my carpets cleaned.
The professional services and excellent results.
Our technician was professional, informative and did a great job. He went over and above the the pay for 3 rooms get the 4th free. I was very impressed and because of this I will definitely use Zerorez again. My carpet looks great.
Professional and excellent customer service.
Carpet and furniture clean and fresh smelling.
The worst was the scheduling.. I was scheduled for a 10-12 window on both Fridays, the 1st and the 8th. I broke it up in 2 Fridays because it was a lot of work. Cleaning and polishing my marble bathroom, my granite kitchen, cleaning 2 small chairs, 2 ottomans, and one love seat, as well as patio furniture. Cleaning 3 bedrooms, one stairway and one 8x10 wool rug. Two throw rugs were taken back to the warehouse for cleaning. Also some caulking in master bath, kitchen and upstairs bath. All to the tune of $1635. On the first Friday the two people showed up around 12:30. The short story is, the senior guy left as it turns out to go get the caulking that he didn't bring. Said he would be gone 20 min. After an hour, I called and he said he is on his way -- maybe about 20 min. I told him that it was too late, that we need to use the kitchen. To come back and finish the following Friday. So, that night I had about 1 and one half hour's worth of cleaning due to all the mess that was made. My floors weren't protected by the plastic booties and the blankets weren't enough. Not just the floors. There was hair everywhere due to the counters being cleaned and polished. So, the lead man told me to see if everything was to my liking and that if I had any problem, he would remedy it the next visit. The patio furniture wasn't good enough. The lead person had to take it back to the warehouse to clean. Also the small chairs needed the arms done because they weren't done. I needed further work done in the master bathroom. Some tile was cleaned but not polished and there was still water stains, etc. Back to scheduling: Friday, the 8th, the man was due to come between 10-12; he came at 2:45. That is because the scheduler bumped me. I had made that appointment about a month earlier!! And worse is, the scheduler/office didn't tell me of the bump. I had a periodontal appt. (unexpected) at 11 am, and cut it short (no biopsy) because I wanted to be there when "they" showed up. (my husband was home). Well, they didn't show up until 2:45 p.m. So the office doesn't honor their client's time at all. I was livid!! Short story the man worked until 9 p.m., wasn't finished and said he needed to go (I totally understood, poor guy). He worked very hard. Said he would come back on Monday which he did and completed everything. However, two of the 3 caulking jobs had the wrong color caulking -- he didn't offer to get the right colors -- and I was too worn out from everything, that I've let it go. He knew they were the wrong colors. I will get the right color of caulking and have somebody else do it. From now on, I will go on Angie's List and get a person to do this type of work who is the business owner. These kinds of things wouldn't have happened.
The quality of the cleaning, the courtesy and professionalism of Eduardo, the technician who cleans my carpets. He always arrives on the early side of the 2 hour window, and calls 30 minutes before arriving.
We are very pleased with your services and Richard your technician!!!
My carpets seem to stay cleaner for a longer period of time due to the zero residue cleaning process.
The technician was timely, explained the process and did a great job. Additionally, he was friendly, professional and worked really hard to get my very dirty carpet spotless.
Our team appreciate your wonderful cleaning and sealing work on our vinyl last Sat.! - beautiful rooms on Monday.
We are looking forward to our office carpet cleaning this Sat. Thank you Zerorez team!
Le Chef Bakery
Everything looks real clean
Robert, our service technician was amazingly thorough and conscientious. The next time I get any cleaning done, I will be asking for him. I wouldn’t have anyone but zero Rez in my house
Quick service. Everything looks great after he was finished! Smells good, too.
Everything!
great job!!! super clean!!
It's not too often that you come across a company that can live up to its promotion/advertising. Daniel came in and was professional. I'm a teacher who's off for the summer and do most of my spring cleaning during my time off. I have a lot of teacher friends who do the same and I will definitely be sending them your way
Name removed
Sal did a great job cleaning our carpets and explained the entire process of what he was going to do from the start to finish.
The technician was very knowledgable.
They are safe for pets
Good cleaning and courteous technicians
Much more thorough cleaning. Very pleasant staff. Darren was very professional and helpful. Better customer service
Best cleaning and customer service out there!