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based on 34714 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician that came to our office on Friday, 9/7/2018, @ 1:45pm (he was within window time of arrival 12:00-2:00) did a great job cleaning the office carpet. I just wished he came on time, but considering he did a great job at our office, I see why he may have been late, as he probably did an equally great job at his early morning appointment.
I like that it’s a “green” approach to carpet cleaning. Great service, friendly team, nice results!
I love the fact that they do not have any chemicals!!
Be a little more upfront with potential extra costs before scheduling the work.
Very professional and polite. Very comfortable with the services provided, would definitely recommend.
carpet looked brand new when done
Overall I'm very pleased with your services. There are a couple of small areas on my carpet that could be improved upon. If your tech is in the area soon I would appreciate a home visit
Thank you again
Brian called 20 minutes before arriving, he was prompt, courteous and did a fantastic job. We have a large house and he took his time to make sure everything was done properly. It was refreshing to have someone with a terrific work ethic.
Your technicians are very professional and polite. They are lways willing to do the best job possible to please! Keep it up!
Jorgé Martinez came to my house and worked wonders to my house with extremely old Berber carpets. They were so dirty I didn't think they could be saved. With each pass of the zerores wand Jorgé took my carpet from dark grey to cream again. I would definitely use this service again and recommend to friends. Clean with no soapy smell a bonus because I'm sensitive to harsh chemicals.
I love the concept that Zerorez doesn't use soapy products, but seems to lift stains out from the carpet. We have a nice man, Daniel, who has done our carpets for two years, and the stains seem to go away.
Very fast service, carpet came back to life!
My carpets looked great after the cleaning!!
EXCELLENT service - my carpets look like new. Technician called, in advance, just as promised AND listened and followed directions on how to find my place (can be a wee bit tricky).
Fast fabulous service.
Amazing product and amazing company!!
The guy that came to clean the carpet was awesome! He showed up early and did a fantastic job!!
Good Job
We love zero res. The carpet always comes out looking beautiful. And the technicians are reliable, personable and very skilled. All around great experience. We have been clients for years
Thorough and friendly
Zerorez cleaning process is the best for any family with children or adults with allergies or other health issues. The service people are courteous, professional, and leave the home having done a great job. I have used Zerorez for several years and feel I can highly recommend this company.
Simply amazing!
The carpets are left very clean
It was fantastic as usual
Jorge Martinez was professional, respectful, clean and on time. I was thinking about replacing some of my carpets but, after they were cleaned they looked like new. My appointment was for Sept 4th but, Zerorez was unable to make it. They called to reschedule for the 5th and gave me a 30 dollar credit. I have used Zerorez twice in San Diego and have always been more than satisfied.
Prompt excellent service
Your technician was on time, very professional and friendly.
The service was great. The carpet looks great and feels good under my bare feet.
I had my sofa cleaned.....It was very easy to make the appt, fair priced and the guy who did the work called to confirm my appt 30 mins before arriving. He was on time, very pleasant and did a great job!
Mostly there was a rush and a lack of attention to details. The service provider did not move furniture to get underneath and left marks of solution that had to scrubbed off by hand on my tile. He also left a film at the base of my new kitchen cabinets. The carpet was soaking wet to the point it was lifting and rolling, and again no effort was made to get in the corners or under the sofas. Lastly, the grout wasn't cleaned at all. In fact it looked darker after the service in some areas.
If you wanted to make it right, you would redo the service with a different technician. The first time I used your company I was very satisfied. Obviously, this time, not.
Charged more than I wanted to pay, but I knew that when I received the quote over the phone. Service was excellent.
I'm disappointed that the stains you came to clean are back a day afterward.