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based on 35022 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The overall cleanliness of my carpets after Zerorez is finished.
Excellent work quality .
Sofa didn’t get clean . I have had other companies come out and get it much cleaner - noticeably cleaner , than Zerorez
Was satisfied with results
I was happy with the way the carpets came clean. One of the most important things to me is that there is not chemicals used to clean the carpets. I was very concerned after the service man left that I had quite a few bumps in my carpet. They have seemed to go down as the carpet has dried.
I was very happy with the service you provide. The carpeting looked brand new after the cleaning, and all the stains were removed. I could not be any happier. Thank you for a great job Zerorez.
Your crew in the Valley are good guys - have known them for many years - they are always here when they say they will arrive.........
No chemicals used and the carpets look great. The drying time for the carpet took maybe half the day.
My carpets look really clean and stay that way a long rime.
Richard was great!
I have been a Zerorez customer for a long time, but in San Diego. Now living in the OC and a unique situation came up in the condo we live in. It had to get tented for termites. I asked my wife to see if Zerorez was in Orange County and there they were. We were able to get an appointment on semi short notice and 1st thing in the morning. Brett was the tech and he gave us a courtesy call 30 minutes before our scheduled time window and he was right on time. Brett was awesome! He was very professional and a pleasure to talk to. He was very mindful how he performed this service using a large moving pad at our front entrance and corner bumpers throughout as not to scratch the walls as he moved his hoses around the condo. Brett made sure we looked around to be sure we were happy with his work before he began packing up his gear. Brett took care of our payment on site and made this experience very easy. We wanted zero residue after the termite tenting that's why we called Zerorez. 5 stars!!
We used Zerorez twice and have been very pleased with each representative. Excellent cleaning and very friendly. Would definitely recommend.
When we went to put our furniture back, we discovered the spray used on the carpet had gotten all over the leather of our Stickley sofas and wood baseboards. Not happy. Either things should have been plastic covered or the person applying should have been more careful and aware. I’ve never had this happen on previous jobs done.
No residue, and professional service people with a good attitude and hard working.
The carpet gets so
Much cleaner than and dries faster . The gentleman that came and cleaned our carpet was very nice.
Daniel the technician did a fabulous job.... carpet is great!
Professional and courteous service.
Polite service employees. They did a good job cleaning our carpet that had had renters living here for several years. The carpet had not been cleaned for six years and it looks beautiful. Thank you Zerorez.
Friendly service and great results!
Great service
I was able to meet my technician, Richard Madera, a couple of days before my cleaning. During that time Richard explained to me in detail the entire process and the products used. I like that no soap is used to clean my carpet.
On the day of the cleaning, Richard called me ahead of time to let me know his arrival time. I’m the meantime, I was doing the necessary preparations. Once he arrived he answered any questions I had and got to work. He was professional and respectful of my home and cleaned my carpet in a timely manner. I’m very happy with the results. I would recommend Zerorez and my technician, Richard, to my friends and will use the company for my next cleaning.
You saw I was nervous, when Rashid was not available, and you assured me that Darren was just as good. YOU WERE RIGHT. Fast, Charming, Answered all my Questions, Got all the stains out. Now, if your dumb enough to let either of these supermen go on vacation...I at least have a back up.
My old carpet looks new,
Marjorie Hooper
Customer Service and service.
I like that I got a call ahead of time to say they were on their way. Brian was very professional and did a good job. Pleased with my carpet results !
Matt is great. Does a great job and very personable.
Everything that you say you are and do is true, no hype at all. Fast, efficient, clean, very thorough. Employees are very friendly and courteous! This is the second time we have used Zerorez and are having them back in the next month or so do clean carpets. The job they did no the tile floor and grout was unbelievable, especially the grout.
No residue
Eco-friendly and efficient!
Robert K was absolutely wonderful. He believes in the product, shows patience, grace , and a keen attention to detail. This is the first time I have been completely satisfied. Most other carpet care services show little patience, bang things around, and just want to get in and out as quickly as possible. Robert is the face of your company. You must be very proud-Well done
They did a very good job. So far the carpet looks great. Also, the young man who did the work was courteous and helpful. He did a great job.