Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34685 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 14, 2019 — Rated 10 out of 10 by C.K. Zerorez Los Angeles
What do you like about our products and services?

Quality of the staff. Quality of the work.
Report a concern   June 14, 2019 — Rated 10 out of 10 by J.C. Zerorez Los Angeles
What do you like about our products and services?

Service people are always polite and take care of what is needed. Carpets come out clean every time.
Report a concern   June 14, 2019 — Rated 10 out of 10 by Randy Sager Zerorez Los Angeles
What do you like about our products and services?

Capet looked like new
Report a concern   June 14, 2019 — Rated 10 out of 10 by D.G. Zerorez Los Angeles
What do you like about our products and services?

No residue! Professional employees.
Report a concern   June 14, 2019 — Rated 10 out of 10 by A.T. Zerorez Los Angeles
What do you like about our products and services?

Professional service, on time, reasonable price

Report a concern   June 14, 2019 — Rated 10 out of 10 by Wayne Herbert Zerorez Los Angeles
What do you like about our products and services?

You have professional people who do a great job.
Report a concern   June 14, 2019 — Rated 10 out of 10 by T.C. Zerorez Los Angeles
What do you like about our products and services?

We were pleased with the results. The communication was great.

Report a concern   June 13, 2019 — Rated 10 out of 10 by Lyla Eddington Zerorez Los Angeles
What do you like about our products and services?

Amazing job of getting highly stained areas cleaned.
Report a concern   June 13, 2019 — Rated 10 out of 10 by S.H. Zerorez Los Angeles
What do you like about our products and services?

Cleans great
Drys fast

Report a concern   June 13, 2019 — Rated 10 out of 10 by James Miller Zerorez Los Angeles
What do you like about our products and services?

Very friendly and did a great job

Report a concern   June 13, 2019 — Rated 10 out of 10 by Monica Gannotta Zerorez Los Angeles
What do you like about our products and services?

Great service provider. Great cleaning job
Report a concern   June 13, 2019 — Rated 8 out of 10 by C.H. Zerorez Los Angeles
What could we do to improve?

Lower the price all else is good
Report a concern   June 13, 2019 — Rated 10 out of 10 by Carol Newhouse Zerorez Los Angeles
What do you like about our products and services?

The young man who came was early, congenial, helpful, expland everything, was efficent and dis a greeat job.
Report a concern   June 13, 2019 — Rated 10 out of 10 by Mary Sincavage Zerorez Los Angeles
What do you like about our products and services?

Excellent

Report a concern   June 13, 2019 — Rated 10 out of 10 by D.H. Zerorez Los Angeles
What do you like about our products and services?

As usual I am very pleased with the work of zerorez. The technician is pleasant and efficient, doing a great job and all in minimum time.

Report a concern   June 13, 2019 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

Affordable and happy with the results!
Report a concern   June 13, 2019 — Rated 4 out of 10 by R.B. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I’ve used this company for years and never had any issues. Always an excellent outcome until yesterday. I have dogs that occasionally urinate on the carpet and zerorez has always been able to get the smell and stains out. Yesterday the carpet cleaning team showed up and did their thing. They spot treated the area and cleaned it. My carpets looked beautiful and the smell seemed to be gone but then when I went downstairs this morning I could see where the dogs had urinated and the carpet smelled like dog urine. I kept my dogs upstairs locked in my sons room overnight because I didn’t want them to sleep on damp carpet so I know they didn’t urinate on the carpet at night.
I’m really disappointed that the stains and smell didn’t come out this time. I have tried calling the company three times today but no answer. I left a message but no return call yet.
I love this company and will continue to have my carpets cleaned but I would really like the team to come back out and spot clean the areas that didn’t come out well. I’m hoping if they try again the stains and smell will come out.
I hope to hear from someone at the company soon.
Best regards,
Name removed

Report a concern   June 13, 2019 — Rated 9 out of 10 by D.H. Zerorez Los Angeles
What do you like about our products and services?

Quick clean and easy to work with.
Report a concern   June 13, 2019 — Rated 10 out of 10 by B.S. Zerorez Los Angeles
What do you like about our products and services?

Sal, our technician, was very professional, courteous, and polite! He did a great job explaining everything over the phone with me, and did a great job cleaning our carpets. Would definitely have him back next year to do an annual cleaning!
Report a concern   June 12, 2019 — Rated 10 out of 10 by P.I.S. Zerorez Los Angeles
What do you like about our products and services?

I would highly recommend your service.
Report a concern   June 12, 2019 — Rated 10 out of 10 by Judith Briggs Zerorez Los Angeles
What do you like about our products and services?

The technican was great and we use you exclusively for our carpet needs
Report a concern   June 12, 2019 — Rated 10 out of 10 by S.F. Zerorez Los Angeles
What do you like about our products and services?

The technicians are always very polite and do a thorough job. My carpets look great after their yearly cleaning.
Report a concern   June 12, 2019 — Rated 10 out of 10 by R.G. Zerorez Los Angeles
What do you like about our products and services?

Everything!
Report a concern   June 12, 2019 — Rated 10 out of 10 by C.B. Zerorez Los Angeles
What do you like about our products and services?

Great service and I happy to refer.
Report a concern   June 12, 2019 — Rated 10 out of 10 by J.A. Zerorez Los Angeles
What do you like about our products and services?

Richard was fantastic and I would highly recommend Zerorez.
Report a concern   June 11, 2019 — Rated 10 out of 10 by D.K. Zerorez Los Angeles
What do you like about our products and services?

Excellent service.. Lee,, the young man got an old stain from my white chair.
Report a concern   June 11, 2019 — Rated 10 out of 10 by S.R. Zerorez Los Angeles
What do you like about our products and services?

Great Service! Our technician was very efficent and helpful. We use this company all the time!
Report a concern   June 11, 2019 — Rated 10 out of 10 by Maureen Roman Zerorez Los Angeles
What do you like about our products and services?

Always on time, great communication, friendly service people and quality work!!
Report a concern   June 11, 2019 — Rated 10 out of 10 by John Hatzidakis Zerorez Los Angeles
What do you like about our products and services?

The technician , Robert who came to service our home did an outstanding job and would request him again. Great work and took his time to thoroughly get all the hard spots out.

Report a concern   June 11, 2019 — Rated 6 out of 10 by J.E.W. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

We have used Zerorez for years and always been happy with them. This last visit was a disappointment. When I got home it looked like a far less quality cleaning than when Orin came in previous times.
Granted we are clear the carpet is getting old but after just a few days old spots reappeared. Its been a month and my carpet looks terrible again. It shouldn't be this way and I was disappointed with the techs work on this visit.


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