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based on 35021 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficient service and great service technician
The tech Matt was really great. He really worked hard and did the best he could with the stains we had. They didn’t all come out but we’re greatly improved.
Service technology works very well. Technicians are prompt, polite, and informative.
Friendly and good results on carpet!
my technician, gabriel, was on time, called on his way, was helpful, kind, polite,
and did a great job.
I like that you don’t use detergents and it is environmentally friendly
Great job cleaning the carpets! The technician, Kyle, was courteous and went out of his way to make sure everything was done to my satisfaction.
Kyle was professional, friendly and caring!
Best method of carpet cleaning hands down. The employees are very courteous and polite and great at their jobs. The company will make it right if you have a concern. Great company and great technique.
Terry
Didn't keep with the scheduled arrival window of 11AM to-1PM, per your text message. Tech arrived around 2:30.Family was displaced from 11AM to 6PM, 7 hours.
I love the way my carpet feels when it is cleaned by Zerorez and the technician Yankel Rodriguez was great. We will be requesting him next time.
The technician did a fantastic job, moved furniture which I appreciate.
Pleasant trechnicians
Excellent service but I did find it odd that I kept telling the appointment scheduler that I would not be home until 8:30am but they insisted on scheduling an 8-10am appointment and then have the next appt at 10am in Culver City which is over 45 minutes away but it all worked out. Marcel was great.
Also, I don't know if spot cleaning is available and being able to talk over some other options like having time to seal the tile would have been helpful so I could have planned accordingly and know there is that option, the time it would take, and the cost. I was only presented that by the technician when they came.
Great service as usual
I was able to schedule an appointment on short notice. The tech called prior to arriving. The tech arrived right on time. The tech was able to clean all the items I ultimately wished to have cleaned "while he was there anyway," and he did it within a very efficient time line. Not to mention my carpets and runners and ottomans look amazing! I never have a regret with Zerorez!
You are careful to keep your schedule and arrive on time. Technicians are experienced and make suggestions to keep my carpet and flooring healthy. I feel the work is done thoroughly.
Carpets never have a residue and so they aren't sticky and they dry quickly. The tech was on time, explained the procedure and what to expect. He even told me how long he would take and how long to dry -- Accurately!
Great service, great prices and chemical free!
How clean the carpet looks and lasts.
Everything!
Great service, everything cleans up so well and the servicemen are excellent
We had two white with patterns chairs and one blue couch. They look brand new and dryer in a couple of hours with fans. But they smelt clean not like chemicals.
The employee was so nice although running late. I felt that he rushed the job. Still a lot of spots he missed and he told me to let you know and he will be out again to do it. I thought the process of cleaning carpets dried quicker. Carpets still wet in the afternoon after doing them in the evening. Not what you advertised :(
Everything came out very clean and our technician was very professional
Great deep cleaning, professional personnel and reliable.
On time, Tech very cordial, carpet looks good. Will definitely recommend you.
They work! Our carpet is 25 years old and white - still looks awesome. We just had our grout cleaned and it looks like new- better than I could have hoped! We are so very grateful to Robert who always does a professional job. We attribute the Zero Rez success I. Great part to his knowledge, skill and work! Thank you.
Everything: The quality of the service technicians, the products you use and how little water you use so that the carpet dries quickly. It was worth waiting a week to get an appointment.
Great job by Ron.