Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34881 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 30, 2020 — Rated 10 out of 10 by M.G. Zerorez Los Angeles
What do you like about our products and services?

Very thorough! Kyle was terrific!

Report a concern   July 30, 2020 — Rated 10 out of 10 by Norma & Dan Dubois Zerorez Los Angeles
What do you like about our products and services?

The technician arrived on time and he did a great job.

Report a concern   July 30, 2020 — Rated 6 out of 10 by D.H. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The first job was less than adequate. Left the carpet smelling very dank and mouldy. Also spilled a bunch of gunk on our driveway and didn’t clean it up

I called to complain and the call venter rep was super polite and helpful. Didn’t hesitate to book another person to come out and redo it.

Second cleaning Much better result. No more browning, mould smell etc.

Carpet looks great, it’s just a pain in the arse to have to deal with bad smells and second appointments.

Report a concern   July 30, 2020 — Rated 10 out of 10 by R.L. Zerorez Los Angeles
What do you like about our products and services?

Cleaning done meticulously. Attendant was very courteous.

Report a concern   July 30, 2020 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

I always seem to get a good job! :)

Report a concern   July 30, 2020 — Rated 10 out of 10 by M.S. Zerorez Los Angeles
What do you like about our products and services?

very clean after services provided

Report a concern   July 29, 2020 — Rated 10 out of 10 by Gino Savio Zerorez Los Angeles
What do you like about our products and services?

You came on time and your work was very professional....

Report a concern   July 29, 2020 — Rated 10 out of 10 by Daniel Harney Zerorez Los Angeles
What do you like about our products and services?

The technician did a great job and the carpet came out great. Will use them again

Report a concern   July 29, 2020 — Rated 10 out of 10 by Marsha Lozano Zerorez Los Angeles
What do you like about our products and services?

I love them and they work so well. Daniel was great too.

Report a concern   July 29, 2020 — Rated 10 out of 10 by C.E. Zerorez Los Angeles
What do you like about our products and services?

On time, knowledgeable, the carpets look and smell great!!😀

Report a concern   July 29, 2020 — Rated 10 out of 10 by Alexandra Duke Zerorez Los Angeles
What do you like about our products and services?

Eduardo was the best very professional and very thorough! Thank you

Report a concern   July 29, 2020 — Rated 10 out of 10 by A.A. Zerorez Los Angeles
What do you like about our products and services?

My carpet looks great! I have no residual "fragrance" or evidence of the cleaning except for clean carpets! They were on time and professional.I would definitely recommend!

Report a concern   July 29, 2020 — Rated 8 out of 10 by M.D. Zerorez Los Angeles
What could we do to improve?

I was a little disappointed the stains couldn't come out of my chairs.

Report a concern   July 29, 2020 — Rated 10 out of 10 by James Antoyan Zerorez Los Angeles
What do you like about our products and services?

I love how clean the carpet is and stays that way. If you have patterned carpet it stays like that forever.

Report a concern   July 29, 2020 — Rated 10 out of 10 by Bernadette Hironimus Zerorez Los Angeles
What do you like about our products and services?

The tech that came out was really nice and friendly. He did a great job and went above and beyond in making sure everything was done to our satisfaction. Very clean, no mess was left. I would definitely recommend this company to my friends and family.

Report a concern   July 29, 2020 — Rated 10 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

Service follow up good tech on time great communication carpets look great
See you guys in 6 to 8 months

Report a concern   July 28, 2020 — Rated 10 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

Brent was very professional & did amazing job . I would highly recommend

Report a concern   July 28, 2020 — Rated 10 out of 10 by Sadie Cowden Zerorez Los Angeles
What do you like about our products and services?

Staff were responsive and polite. They did a fantastic job and the house looks great. I will definitely use zerorez again

Report a concern   July 28, 2020 — Rated 10 out of 10 by Catharine Yost Zerorez Los Angeles
What do you like about our products and services?

Prompt, friendly, neat appearance, efficient, responsive to questions/concerns and met my Clean carpet expectations. I have used Zerorez several times over the years and continue to be satisfied with their service.
C. Yost

Report a concern   July 28, 2020 — Rated 5 out of 10 by J.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Price was not what was advertised on website.
Service van was parked in our driveway and leaked oil all over. Have called customer service with no response.

Report a concern   July 28, 2020 — Rated 9 out of 10 by N.S. Zerorez Los Angeles
What do you like about our products and services?

The technician was very curious. The carpet was cleaner than before. Waiting to see if stains Return or not and that residue doesn’t attract dirt like other carpet professional cleaner.

Report a concern   July 27, 2020 — Rated 10 out of 10 by Kristi Bell Zerorez Los Angeles
What do you like about our products and services?

The product speaks for itself. We've used Zerorez a couple times at our rental property and had great results! So, of course they were the first company we thought of for our current home.
Our technician, Robert, called ahead of time to let us know he was on his way. When he arrived, he explained the process and let us know approximately how long he would be. He took great care to ensure our home was protected while he worked: he had protective coverings on his shoes, laid down mats and protection for the corners that the hose would hit, etc.
I appreciated the care he took. I have a 2.5 yr. old and 5 yr. old that were very intrigued. He was very nice, answered their questions and let them watch. I will always recommend Zerorez. They are respectful of out home and our time with great results at the end!

Report a concern   July 27, 2020 — Rated 10 out of 10 by D.K. Zerorez Los Angeles
What do you like about our products and services?

Bey thorough! Urine Oder from pets is gone!
Love your product! Highly recommend your company!!!!!!

Report a concern   July 26, 2020 — Rated 10 out of 10 by A.L. Zerorez Los Angeles
What do you like about our products and services?

Its great

Report a concern   July 26, 2020 — Rated 10 out of 10 by H.H. Zerorez Los Angeles
What do you like about our products and services?

Professional carpet cleaning, on time and carpet looks great and fresh after cleaning. Staff courteous and friendly..

Report a concern   July 26, 2020 — Rated 10 out of 10 by George Geary Zerorez Los Angeles
What do you like about our products and services?

The tech was very professional and precise! Fast and perfection! Great job. Could not ask for better.

Report a concern   July 26, 2020 — Rated 10 out of 10 by J.F. Zerorez Los Angeles
What do you like about our products and services?

Richard was the perfect match for this cleaning service appointment. Professional, courteous and kind. He informed me of the services available and made recommendations for cleaning snd sanitizing the carpets. We are very pleased with Zerorez and Richard.

Report a concern   July 26, 2020 — Rated 10 out of 10 by C.S. Zerorez Los Angeles
What do you like about our products and services?

Excellent rug & tile cleaning, even with years-old stains! Thank you!

Report a concern   July 26, 2020 — Rated 10 out of 10 by Jennifer Keith Zerorez Los Angeles
What do you like about our products and services?

Excellent

Report a concern   July 26, 2020 — Rated 10 out of 10 by K.H. Zerorez Los Angeles
What do you like about our products and services?

Robert always does a phenomenal job!!!


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