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based on 34876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable people and a great attitude. They work hard and fast to make the customer have a great experience.
Our technician was on time, friendly and quick. The carpets look nice and fresh.
fresh and drys fast
For the first time, I felt in hindsight that I may have allowed myself to be upsold, with a protective glaze for the tile he cleaned and a Scotchguard like spray on our carpets. I can’t remember ever being offered add-in’s, much less agreeing to them in the past. My bad for not doing the math when he made those suggestions, but with the bill exceeding $500, I did have buyers remorse. Still love Xerorez, but I won’t make that mistake in the future.
Very excellent worker, my carpets are beautiful. Very courteous. I would definitely ask for him again.
My couch looks just like a new one and believe me, after 1.5 year without a cleaning of this off white sectional with a 2 and 4 yo, I did not think it could be rescued! Thank you for effective, harmless and courteous services! This was totally worth it!
I like the simple process. It's fast and your carpets dry quickly! I will use Zerorez again.
I am a repeat customer for several years, although I missed my annual appointment last year because of COVID. Love that my carpet looks fresh, and there is no smell to the cleaning product used. Staff is courteous, prompt and respectful. I requested Matt. He does a great job.
Prompt, friendly, got out some super tough stains!
My carpet looks like new. The Technician was quite knowledgeable and get a very thorough job I definitely will use zero rows again in the future
Every thing
Marcel is always to kind, courteous, and amazing at what he does! He got all the odor out of my carpet. I love working with Zerorez. Thank you!
Professional, fast and knowledgeable. Thank you.
Your service technicians are skilled in what they do and are pleasant to interact with.
Very prompt on time and very courteous technician.
My kitchen tile looks amazing, thank you. The other tile in my dining and living room looks awful. I spent an hour washing out white residue from the grout and along the edges by my baseboards I still have white residue.
Zero Rez always does a great job. My carpet is very old and when you worker finishes it looks almost brand new. You worker did an excellent job and was very thorough. We have 4 dogs in the house and have had quite a few "puddles" left around. You must have very good solutions because it took all of the evidence of the puddle spots out.
Thank you and please know that "Andrew" was very good, pleasant, and quickly did a great job.
Thank you, Dianne Adams in Anaheim
Professional
Nice
On time
Great quality
I will never use another company again.
your service people are very pleasant, knowledgeable and efficient. Marcel did a terrific job cleaning our carpets { long overdue } and we feel the price was fair.
Jorge always does a thorough job. Thank you!
Great service, very fast and clean!
Professional. No residue. A bit expensive though.
I was very satisfied with the work Andrew LaSarge did, besides he was very pleasant and professional!
On time, great work, great technician. Take me off your mailing list, as I will call you when I need more work done. Thanks.
First of all, I liked the educational video which explained why your product was different from other cleaning agents in common use for carpets. Being that I hold a degree in the science disciplines, I especially appreciated the verbiage explaining your ionized water process.
Jeremy is simply amazing! His effervescent enthusiasm and professional approach toward the task at hand is impressive. When the job was complete, the carpet looked like it 'was standing at attention', so fresh and more beautiful than when brand new.
Thank you for going into this line of word, and for being Zerorez!
The technician was very good. However, there are some areas that are still wet after more than 24 hours. I am wondering if he extracted enough of the cleaning solution?
The spots are gone and my carpet looks great again. It is just the areas that are still damp that concern me.
Efficient and pleasant
Several spots were left this time. I have always been happy with Zerorez and have used several times but not so much this time. Carpet was more dirty this time but rep was not nearly as nice as my last one and not as apologetic. we did not click. I am not nearly as pleased.
Sandy Last name removed
Fantastic job of cleaning our very dirty carpet.
Never would have believed how good it could look. And no soap left to attract dirt.
The technician was on time friendly and with no trying to up-charge. Loved it!
Carpets look great When I made the appointment the girl was very friendly and the attendant who cleaned my carpets was very nice and helpful and clean!