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based on 34674 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
efficient, careful, courteous
Everything
The service person, Brett, called before coming and was on time. But more than that he was really thorough. I am picky. My carpet was cleaned behind doors, under cabinet spaces, right up to sliding door edges in short all the places one could overlook if they were doing a "quickie" job of it.
We had the same technician for years because he was so good, Brett was new to us but he was even better.
Good customer service. Good product.
Nothing is clean. The operator told me ZeroRez only spot cleans. Your advertising is BS.
I paid $600 for nothing!
They are eco-friendly and effective.
Better cleaning
Professional and always do a wonderful job!
Happy with the process. The Last name removed's
Very pleasant staff to work with from appointment setting to completion. Technician called ahead to see if we wanted to move up the time due to a cancellation which worked out well for everyone. Technician, Brian, was polite and informative. Followed company protocol regarding COVID regulations. This was a pleasant experience and would definitely use Zerorez services again.
Always very informative to questions and concerns and everyone from customer service to agent coming to the house, they are always friendly.
The tile and grout cleaning surpassed my expectations. Rudy R did a great job. Kudos
Used you before. Like the way my carpet looks after. Unfortunately, the carpet was wetter than previous times. The tech said it was poor suction and the previous tech had a “Kodak” truck. I’m on the 3rd fl and a long hose is needed. I will request the special truck next time. Otherwise good job.
Ben did an outstanding job cleaning not only our carpets but also our tile floor and white couch. Thank you!
Previously, I used another carpet cleaning company and was extremely unhappy with their service. The service you provided was completely the opposite. My family is very happy with the service and we're checking our calendar to schedule our next cleaning. Your person was thorough and gave us some suggestions on how to keep the carpet clean. Thanks you for such professional service.
Reasonable and effective
Great great great
I was excited as he was cleaning
1st time ever getting the carpet cleaned
40 years.( mist be a good carpet)
Any way the young man was awesome,respectful and kept his mask on.
I really appreciate the cleaning.
Thanks
Very friendly, quick, and on time.
Service was Timely, fast and clean and very professional friendly personnel
The area looks fine.
Zerorez does the best job of any carpet cleaner we’ve used. My parents, a couple friends and I have used them for many years. They are prompt, courteous, and let you know when they’re on the way to your house. The prices are a little higher than others, or I would’ve given 10 stars.
I’ve been using Zerorez for 8 years now. Always happy with the results and know my carpets are clean and safe for my family.
We have always been so happy with Zerorez services. We live in Orange County and always request Brett. He is always a professional and exceeds expectations. This time we did not only our carpet but the tile grout and are very pleased with the results. I would highly recommend.
The technician Eduardo is very efficient and detailed. Both the cleaning and protection of the carpet always turns out great, smells good and last a long time. It also dries within a few hours without any sticky residue.
They do great work, and are very professional.
Also leaves our carpet nice and clean. Your team are always so nice and professional. This time it was Andrew and he did a terrific job.
Our tech was very friendly and informative. Will definitely go with this company again if needed because of him and his great customer service
Jose was great! My carpets like fabulous. Thank you Zerorez
Everything was a perfect 10:
The email and sale and discount, the customer service from the office, the employee in my home, and the outcome. The only ding is the price:
I gladly paid because my carpets were clean, however, I paid by placing my debit card in the credit card terminal and didn't see or understand where the sale and discount were taken.
I do business with YOU because I believe your company to be ethical. I respect the values you relay so I do not believe your were slipping something by me like many carpet cleaning businesses will do.
That is why my review is an 8. One for my surprise at the total cost, and One for not seeing or understanding the 'invoice.' We are all aware of COVID, and trying to not touch direct objects that can spread the virus; perhaps a follow-up email with an actual invoice would be helpful.
Sincerely,
Name removed
Phone number removed
Ease of setting up appointments. Show up on time and go the extra mile.