- Phone: (949) 387-2222
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based on 34675 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Do a better job of getting rid of the spots that we think should be taken out.
Thank you.
Very thorough... professional team
Great service at a reasonable price!
No chemicals used, no chemical odor. Good result...clean carpet!
Tech was on his cell the entire time he worked. Job was good..
Sal was so awesome! Communication about timing was great and he redid a spot that needed it with no questions asked!
Professional. Great clean. And the best cleaning techs every single time. Such good employees.
Great service! Carpets look new. Technician on time and communicative. Quick and efficient.
gabrial was extremely nice and professional. Plz make sure you send him only every time I need carpet cleaning
Our carpets are always clean and fresh after service, and Brett Spence is a very friendly, competent technician. He knows our carpets and we always request his service.
I have had this done 3 times, however it is to expensive for the results, I wouldn't recommend it to friends. However I love Matt the technician-great worker and friendly!
I can count on your employees to be friendly and informative. They do an excellent job and ask about any concerns I may have. Your prices are very affordable too! Marcel was here yesterday and he did quite a job on my very dirty carpet! I’ve been using Zerorez at least 15 years.
Gabriel was early, knowledgeable and did a fine job.
Pleasant aroma of what is used to clean your carpets. The results is a lovely, seemingly brand new carpet.
The employee that cleaned our carpets hustled and did a great job!
Safe, friendly and efficient service.
Carpet turned out good, but your company charges to much!!!
Andrew did a wonderful job. Professional and very thorough. Care was taken and he was honest about job expectations. Very clean and carpet looks great. Thanks!
We have loved working with Zerorez. Unfortunately this service was not quite as high-quality as our previous services. There were some stains left on the carpet that was cleaned that do not appear to have even been addressed as I was able to get them out with Woolite spray carpet cleaner and some scrubbing. Overall the carpet is hard/brittle to walk on which makes me worried that it was not rinsed properly. It was softer prior to the cleaning.
The tile cleaning also did not turn out as we had hoped. Part of it I am sure is the age and condition of our tile but I was disappointed with the debris and dirt left on the tile (not the grout) and the edge of the tub and the tub itself. I had to go in and wash down and dry each of the three showers tile walls, as well as to wash and wipe down the tubs and edge around the tubs.
Marcel is the best technican who has ever cleaned our carpeting.
Very good communication and follow-up. Friendly intentive customer service, felt like I could count on them 100%. Jeremy that showed up to do the carpet was very professional, friendly and went right to work! He was awesome. All good to go
I was very happy with the service. My technician Jacob was on time, answered all of my questions, and did an amazing job with my carpets! My carpets dried overnight and look clean and new. I will be using this method of carpet cleaning going forward....
Always a great friendly job done!
The rep that cleaned was great
Fast, polite, and a great job.
Calling 30 minutes before you arrive. Courteous worker
On time. Easy to work with. Results are good
It could be our carpet, but tracking still shows in spots. The tech was courteous by seemed rushed. The carpet appears about the same as the first time we had it cleaned.
Products clean very well , minimal odor and safe for pets
Everything was a perfect 10:
The email and sale and discount, the customer service from the office, the employee in my home, and the outcome. The only ding is the price:
I gladly paid because my carpets were clean, however, I paid by placing my debit card in the credit card terminal and didn't see or understand where the sale and discount were taken.
I do business with YOU because I believe your company to be ethical. I respect the values you relay so I do not believe your were slipping something by me like many carpet cleaning businesses will do.
That is why my review is an 8. One for my surprise at the total cost, and One for not seeing or understanding the 'invoice.' We are all aware of COVID, and trying to not touch direct objects that can spread the virus; perhaps a follow-up email with an actual invoice would be helpful.
Sincerely,
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