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based on 35015 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and very nice technician
My house has many different levels and I have two full staircases and then a few more stairs after a landing/transitional area (change of direction). I was quoted a certain price for two rooms and two staircases but then had to pay $200 over what was originally quoted because the technician told my husband it was the equivalent of four stair cases! Had I been home at the time I would have called the company and disputed this new price! Your technician cleaned 38 stairs with 5 of those counted being transitions/landings. If a home staircase is typically in the 12-14 stair range = 24-28, how are 38 stairs total an additional two staircases??? I am very disappointed since this is the fourth or fifth time we have had ZEROREZ out to our house - same house - same staircases! I cannot recommend you or even consider using you again if this is not rectified!
very professional, very clean, fast service.
I have used zerorez for years. I feel I was overcharged. I realize also that some areas are harder to clean but previously the technician made great efforts on certain stains and discussed their outcome with me. Not this time. Sorry. I felt overcharged and underserviced at top dollar.
Prompt service and good cleaning methods
Quality
Professionalism
Speed
Organic
Rudy!!!
Our cleaner, Matt, was punctual, hard working, and very helpful. He did his work quickly, suggested what we should do to keep the carpet clean, and did it all in a timely manner.
I like the product a lot. The service could be worked on, somewhat.
Products clean good without chemicals.
Sal is the best, efficient, courteous and listens to your concerns.
Reliable service
I've been using Zerorez since 2009, about every 1 1/2 to 2 years. Your service is always excellent, and the technicians do a wonderful job! The spot cleaning liquid and powder are so good at removing everyday stains. Will continue to use Zerorez.
Good work and carpet is clean
Friendly staff
I’ve had your work done in the past and seems to be inconsistent results depending on the cleaning crew. Some have done superb job while others not so well.
As in the past the tech was professional, informative came in and got the job done
Marcel was fantastic. He explained perfectly everything he was going to do. Very meticulous and caring . Took his time to make sure everything was done properly. Excellent service.
Brian was a good hard worker.
It was a five star ⭐️ service
Clean carpet- no residue.
Your people were very professional, took care of detail. Results were great.
I had all wool carpeting.
Rudy, was amazing. He worked hard and you could tell he cared. I have already told three friends.
Eddie knew exactly how to remove a stubborn stain. I have been using Zerorez for years and appreciate the friendly z, professional technicians. It’s a great company with great people.
Fast, professional, great service!
Sergio was incredible! Super sweet and polite and did an amazing job! Best carpet cleaning we have had in 5 years!
We appreciate the zero residue left behind. Our technician, Eduardo, was prompt, informative, friendly, very professional, and did an amazing job! Our carpets were 2 years dirty and smelled like dog. After cleaning, deodorizing, and protecting, our carpets are so clean and fresh smelling!
Ease of scheduling, through cleaning of carpets, outstanding customer service.
Friendly, quick & efficient service.
Cleaning was excellent this time around- Great job.
Very polite, prompt and careful.
Technician called in advance before he arrived. He arrived on time and was very thorough. Thank you!