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based on 34673 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service I receive and the quality of their cleaning.
Zerorez always does a great job. Very thorough. I love that’s there are no chemicals.
Chris, who came to our home, did his best with the equipment provided to him. I believe he had inadequate equipment to do the job well. The buffer could not get on either side of the toilet, behind the door or where the floor meets the wall. I had to get on my hands and knees with a toothbrush and clean where the floor meets the wall. Also, Chris did not have any dry blankets to put down on our carpet to protect it from water. I had to put down six towels, which created a lot of laundry for me.
Amber, in the office in Irvine, allowed me to pay less than the estimate for the work.
Eduardo
The tech removed all stains and the older carpet looks almost new again. Zerorez is by far the best carpet cleaner.
Service was very good. Technician very professional.
Austin was very thoughtful and professional. All stains were removed and carpets and upholstery were clean in timely manner.
Thorough, great communication, meticulous technicians, on time. Great email tips, updates, instructional videos.
In the past all Zerorez cleaning people have always moved my couches and other furniture this person had to be told and was irritated. Never experienced this in the past. Not sure if I’ll use your service again. Your employee tried to side step proper cleaning protocol. Very disappointed in your service. Not sure if I will use you again
My couches have brown streaks and residual dirt.
Your technician!
Professional
Friendly representative who did a good job
We are very happy with the carpet cleaning service that Romero provided! He was very respectful, friendly, was able to get stains out of our carpet and the carpet look great! Thank you Romero and Zerorez.
The guy from the company showed up a few minutes early than I expected. He was very friendly and very efficient. He was also able to get the job done with no issues
Professional technicians and excellent end result of treatment
Everything! Great people, great service. Easy to schedule and the best cleaning in the business!
From start to finish a FIRST CLASS job! Easy to make appointment to suit my schedule. Received call from Matt with time to arrive. Gave him directions (as this is a gated community). He followed them to a tee - and arrived at my door with a smile. Listened as I toured him and shared my concerns. Recommended protectant which had never been done before. I left the house and returned hours later to find a beautiful carpet and clean clean sofa. Perfection!
Technician is on time, efficient, and polite.
This was his first week being alone on the job after training. Very nice guy and polite too. He needs to work with a partner for a while more to get the experience he needs. He is bright and will be a huge asset if he get a little more OJT. He had to call office or another person for help on how to do a house with multiple areas of mixed carpet and tile. His truck was not fully stocked with furniture blocks and we used our furniture slides to keep legs off of wet carpets. Give this guy more training and he will be great.
Efficient, thorough & uses only pure water.
I love the service and how fantastic the carpet looked after the cleaning. My technician Ray was very knowledgeable and professional.
I am very happy to the Zerorez technician’s work done for my carpet and stone cleaning
The appointment scheduler was polite and accurate and service followed as she had scheduled. Jeremy, the professional, called 20 minutes before he arrived, efficiently and thoroughly did his job. He was polite and informative. The carpet looks great.
I have used Zerorez for a numbwer of years to clean my carpet and tile. They do an amazing job each time and everything smells so fresh and clean after. Austin took such pride in the job he was doing and was so pleasant and efficient. Thanks!!
Very efficient.
Carpet came out great. Stayed wet/damp longer than we expected but after placing some fans on the floor the drying time seemed to speed up. I would recommend your company to anyone looking to get their carpets cleaned.
Prompt and friendly response. Nice job on my floors.
Ryan R. did a great job I will request him back next time we need it.
The service was exceptional; he did a wonderful job; I like the feeling of the soft carpets after they have dried!