Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34869 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 30, 2022 — Rated 10 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

Good

Report a concern   March 30, 2022 — Rated 10 out of 10 by Jean Luttringer Zerorez Los Angeles
What do you like about our products and services?

We have used Zerorez for many years and never been disappointed with the results.

Report a concern   March 30, 2022 — Rated 10 out of 10 by B.A. Zerorez Los Angeles
What do you like about our products and services?

Our service technician was terrific.

Report a concern   March 30, 2022 — Rated 10 out of 10 by Sam Samtani Zerorez Los Angeles
What do you like about our products and services?

Was skeptical Zerorez could turn a pretty bad looking carpet on the stairs into anything presentable. We had a large family gathering and were reserved to changing the carpet entirely.
But the technician came in, reviewed the stains, and went to work.
What resulted was a carpet that looked almost brand new and hardly showed any signs of being battered and battled..
We were pleasantly amazed and would readily and willingly recommend Zerorez any time, every time.

Report a concern   March 30, 2022 — Rated 8 out of 10 by D.H. Zerorez Los Angeles
What could we do to improve?

I understand the mask mandate has been lifted. But it should still be a courtesy to enter someone’s residence with one on, or inquire if it is okay not to. I have a brand new baby. The service was rendered twice due to faulty equipment the first time. It was not an issue for the rep to return. However, the mask situation made me uncomfortable. I should have also been more vocal in regard to it. But I wasn’t. Take this message and relay it to workers in the field please.

Report a concern   March 30, 2022 — Rated 10 out of 10 by Dan Russel Zerorez Los Angeles
What do you like about our products and services?

Matt was the best; our carpets were cleaned professionally and efficiently! I will definitely be using your services again.

Report a concern   March 29, 2022 — Rated 10 out of 10 by Marcia Renaldi Zerorez Los Angeles
What do you like about our products and services?

My carpets looked new again. Ben was right on time and the carpets were dry in just a couple hours. I will definitely use them again!

Report a concern   March 29, 2022 — Rated 10 out of 10 by K.D. Zerorez Los Angeles
What do you like about our products and services?

Ramiro did an excellent job on our carpeting and chair. I appreciate the extra time he took with some stubborn carpet stains and also his explanation about the fabric on the chair and the proper method to clean it. A previous company had cleaned the chair and it looked awful and, unfortunately, their cleaning method left marks in the fabric. Ramiro was able to "erase" some of those marks and it looks so much better. Also Ramiro did not try to upsale any services which I greatly appreciated.

Report a concern   March 28, 2022 — Rated 10 out of 10 by R.C. Zerorez Los Angeles
What do you like about our products and services?

Great job

Report a concern   March 28, 2022 — Rated 10 out of 10 by Paula Coleman Zerorez Los Angeles
What do you like about our products and services?

Good cleaning and dries quickly. No residue. Courteous and responsive.

Report a concern   March 28, 2022 — Rated 10 out of 10 by Marsha Lozano Zerorez Los Angeles
What do you like about our products and services?

I love the way everything comes out so clean with their technology.

Report a concern   March 28, 2022 — Rated 10 out of 10 by Guadalupe Martinez Zerorez Los Angeles
What do you like about our products and services?

We will be for sure using them again.

Report a concern   March 28, 2022 — Rated 10 out of 10 by K.K. Zerorez Los Angeles
What do you like about our products and services?

The carpet gets extremely clean without leaving residue and the technician was very thorough and professional and friendly.

Report a concern   March 28, 2022 — Rated 10 out of 10 by Rosanne Chaney Zerorez Los Angeles
What do you like about our products and services?

I was impressed with the service from the original call to the day Ramiro cleaned my carpet. I have already given your name to two friends.

]Rosanne Chaney

Report a concern   March 28, 2022 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

The technicians are nice and the rug looks and smells great after they have cleaned. It stays clean for a long time.

Report a concern   March 28, 2022 — Rated 10 out of 10 by K.D. Zerorez Los Angeles
What do you like about our products and services?

Carpets and tile always come out looking amazing.

Report a concern   March 28, 2022 — Rated 10 out of 10 by Annette Crotty Zerorez Los Angeles
What do you like about our products and services?

Carpet cleaning service is great!

Report a concern   March 28, 2022 — Rated 10 out of 10 by K.O. Zerorez Los Angeles
What do you like about our products and services?

Christopher Sandoval was amazing!
However please don't advertise a price and then add extra costs on top of it.....its false advertising and I can see why people would get mad and not book with you...just tell the truth upfront!

Report a concern   March 28, 2022 — Rated 0 out of 10 by V.L. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

A nice young man was sent out to clean the hard floor in my home. He said it would take about a hour and a half to complete. I stayed on the patio during the cleaning. About 90 minutes later he said it was complete and said the grout would not dry for about 3 hours or so. Four hours later I took a look. To my surprise the grout was far from clean and the cleaning solution was still on the floor. The floor was not bright and shiny but dull and still dirty. After calling to complain Zerorez told me they would be back to fix it today. I hope things turn out better today. Every one deserves a second chance? Chip Last name removed Canyon Lake Ca.

Report a concern   March 28, 2022 — Rated 10 out of 10 by D.Z. Zerorez Los Angeles
What do you like about our products and services?

On time!

Jorge was thorough and dedicated to get my carpeting clean due to years of use and traffic. He succeeded! It turned out like new. Beautiful

Report a concern   March 28, 2022 — Rated 10 out of 10 by V.K. Zerorez Los Angeles
What do you like about our products and services?

Good job.

Report a concern   March 28, 2022 — Rated 10 out of 10 by Nancy Smith Zerorez Los Angeles
What do you like about our products and services?

Our technician was very knowledgeable and professional. Efficient and effective service. We will definitely recommend.

Report a concern   March 28, 2022 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

Jorge was on time, called ahead of time, was very professional and we were pleased with the outcome. Thank you.

Report a concern   March 28, 2022 — Rated 10 out of 10 by James Draper Zerorez Los Angeles
What do you like about our products and services?

Great service, great value

Report a concern   March 28, 2022 — Rated 6 out of 10 by W.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I was t impressed with service as I’ve been in the past. Christopher, the tech recommended cleaning monthly while our previous tech always recommended every six months. Monthly cleaning can add up to be pretty expensive. This cleaning the carpet appeared to be rough and crunchy. It also bubbled up and the stain reappeared after drying. I’m on the fence about using this particular tech.

Report a concern   March 28, 2022 — Rated 10 out of 10 by K.J. Zerorez Los Angeles
What do you like about our products and services?

Professional and fast.

Report a concern   March 26, 2022 — Rated 10 out of 10 by R.F. Zerorez Los Angeles
What do you like about our products and services?

I was very satisfied with the end result of cleaning my carpet that is several years old. The service agent was very polite and thorough and fair.

Report a concern   March 26, 2022 — Rated 10 out of 10 by Bob Pickering Zerorez Los Angeles
What do you like about our products and services?

Great service and great technicians

Report a concern   March 26, 2022 — Rated 10 out of 10 by Angela Eyre Zerorez Los Angeles
What do you like about our products and services?

My service technician worked really hard to get my carpet looking as gret as possible. He went over problem areas and explained everythinfg thoroughly.

Report a concern   March 25, 2022 — Rated 10 out of 10 by Judith Buttke Zerorez Los Angeles
What do you like about our products and services?

Zerorez is the best carpet/upholstery cleaner around. So thorough, clean clean clean and dries quickly. Fresh and clean!


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