Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 35012 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 26, 2022 — Rated 10 out of 10 by J.B. Zerorez Los Angeles
What do you like about our products and services?

They did a great job.

Report a concern   April 25, 2022 — Rated 10 out of 10 by M.Z. Zerorez Los Angeles
What do you like about our products and services?

They were punctual, friendly, but they do a thorough job, ask me about problem areas, and when they left, it looked beautiful. Thank you very much.

Report a concern   April 25, 2022 — Rated 9 out of 10 by S.J. Zerorez Los Angeles
What do you like about our products and services?

Carpets look nice and fresh. Ben and Jordan were friendly and did a professional job.

Report a concern   April 25, 2022 — Rated 6 out of 10 by P.F. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

We were pleased with the service we did receive, but it was incomplete. The technician complained that the previous carpet cleaners had left a lot of soap in the carpet, which was slowing down his cleaning. He finished everything except the stairs, which he said he could not do: he said the stairs had too much soap and that it was putting too much stress on the motor in his truck. So he did not complete the stairs. We had to get out our own Bissell Little Green Machine and do the work ourselves. We were disappointed. I still remember the old Zerorez slogan about "we get out the stuff the other guys leave behind." Unfortunately, not in this case. :-(

Report a concern   April 24, 2022 — Rated 10 out of 10 by Laura Crankshaw Zerorez Los Angeles
What do you like about our products and services?

Customer focused/can-do attitude.

Report a concern   April 24, 2022 — Rated 10 out of 10 by Linda Ann Wolf Zerorez Los Angeles
What do you like about our products and services?

The technicians arrived promptly and did a great job. The carpet looks great and dried faster than other companies I have used.

Report a concern   April 24, 2022 — Rated 10 out of 10 by D.R. Zerorez Los Angeles
What do you like about our products and services?

The service was impeccable! My carpet looks like new! Thank you Zerorez!

Report a concern   April 24, 2022 — Rated 10 out of 10 by L.J. Zerorez Los Angeles
What do you like about our products and services?

He did a great job. My carpet had a lot of traffic stains. They all came out Really happy with the results. Name removed

Report a concern   April 23, 2022 — Rated 10 out of 10 by Karen Dehlinger Zerorez Los Angeles
What do you like about our products and services?

Service man Jorge Martinez was very friendly & courteous. He did a nice job on the carpets! He's a hard worker!!

Thank you.

Report a concern   April 23, 2022 — Rated 10 out of 10 by K.P. Zerorez Los Angeles
What do you like about our products and services?

Quick. Very thorough. Ramiro was wonderful!

Report a concern   April 23, 2022 — Rated 10 out of 10 by J.R. Zerorez Los Angeles
What do you like about our products and services?

Our technician was very professional and did a spectacular job. I will use your services again.

Report a concern   April 23, 2022 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

Excellent service. Red wine stains removed! Price is a bit
High for the time required to do the work

Report a concern   April 23, 2022 — Rated 10 out of 10 by Lorna DeMoor Zerorez Los Angeles
What do you like about our products and services?

Friendly worker. Great job!

Report a concern   April 23, 2022 — Rated 10 out of 10 by A.S.C. Zerorez Los Angeles
What do you like about our products and services?

Sal was fantastic! See you again soon.

Report a concern   April 23, 2022 — Rated 10 out of 10 by G.W. Zerorez Los Angeles
What do you like about our products and services?

Great service, staff and cleaning

Report a concern   April 23, 2022 — Rated 5 out of 10 by D.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

A la carte pricing should be made clear up front. Everything I assumed would be included and has been with other cleaners, was an extra fee.

Felt like up selling was main goal.

Report a concern   April 23, 2022 — Rated 8 out of 10 by J.D. Zerorez Los Angeles
What could we do to improve?

Show residue removed

Report a concern   April 23, 2022 — Rated 10 out of 10 by B.V. Zerorez Los Angeles
What do you like about our products and services?

We love Zerorez. Ramiro did an excellent job of cleaning the carpet and tile area.

Report a concern   April 23, 2022 — Rated 10 out of 10 by L.S. Zerorez Los Angeles
What do you like about our products and services?

Very professional and our carpets look great!

Report a concern   April 22, 2022 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

On time arrival
Completion in time allotted
Very clean carpet and tile including grout
Relatively quiet equipment
Good clean up
Pleasant and informative technician

Report a concern   April 22, 2022 — Rated 10 out of 10 by R.S. Zerorez Los Angeles
What do you like about our products and services?

Always a good job, very through and tech explains the process. Like the results.

Report a concern   April 22, 2022 — Rated 10 out of 10 by Charisse Thomas Zerorez Los Angeles
What do you like about our products and services?

The gentleman was polite and understood my request for cleaning the carpet

Report a concern   April 22, 2022 — Rated 10 out of 10 by Ann Myers Zerorez Los Angeles
What do you like about our products and services?

I would continue to recommend Zero Rez! My carpets and couch look great after a cleaning. We have been using them for years! Great technicians and phone staff.

Report a concern   April 22, 2022 — Rated 10 out of 10 by J.Y. Zerorez Los Angeles
What do you like about our products and services?

Austin does a great job cleaning our carpets!

Report a concern   April 22, 2022 — Rated 10 out of 10 by K.H. Zerorez Los Angeles
What do you like about our products and services?

of Service, the speed of cleaning,none of our house water being used and friendliness
of tech and end result

Report a concern   April 22, 2022 — Rated 10 out of 10 by P.G. Zerorez Los Angeles
What do you like about our products and services?

Best experience I have ever had with carpet cleaning. he was on time and did better than I expected. Have 2 dogs and one is a puppy that had many accidents upstairs. Carpet was beautiful after he was done. Thank you so much for being as good as I was told you are. Have already told others about you.

Thanks again.

Sincerely,
Name removed

Report a concern   April 22, 2022 — Rated 10 out of 10 by David Gartland Zerorez Los Angeles
What do you like about our products and services?

Technician was clean, fast and courteous. We have used Zerorez for years and highly recommend them.

Report a concern   April 22, 2022 — Rated 10 out of 10 by Jeanette Grobaty Zerorez Los Angeles
What do you like about our products and services?

Everything was great! Eduardo was the best

Report a concern   April 22, 2022 — Rated 0 out of 10 by V.B. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

My carpet was very dirty. Your cleaning method needed more cleaning power. Your technician worked very hard, I was happy with his efforts.

Report a concern   April 22, 2022 — Rated 10 out of 10 by Mark Johnson Zerorez Los Angeles
What do you like about our products and services?

THe technician was super friendly, courteous and helpful. He knew about hte product and the difference from other products on the market. The appointment was for 3 rooms and it took less time than other cleaners with a much better outcome (no heavy chemical smalls/residue). He was done in about 45 minutes and the carpets we dry in 2 hours! I'm very impressed by the service, product and outcome.


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