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based on 34671 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time!
Jorge was thorough and dedicated to get my carpeting clean due to years of use and traffic. He succeeded! It turned out like new. Beautiful
Good job.
Our technician was very knowledgeable and professional. Efficient and effective service. We will definitely recommend.
Jorge was on time, called ahead of time, was very professional and we were pleased with the outcome. Thank you.
Great service, great value
I was t impressed with service as I’ve been in the past. Christopher, the tech recommended cleaning monthly while our previous tech always recommended every six months. Monthly cleaning can add up to be pretty expensive. This cleaning the carpet appeared to be rough and crunchy. It also bubbled up and the stain reappeared after drying. I’m on the fence about using this particular tech.
Professional and fast.
I was very satisfied with the end result of cleaning my carpet that is several years old. The service agent was very polite and thorough and fair.
Great service and great technicians
My service technician worked really hard to get my carpet looking as gret as possible. He went over problem areas and explained everythinfg thoroughly.
Zerorez is the best carpet/upholstery cleaner around. So thorough, clean clean clean and dries quickly. Fresh and clean!
I have been using the services of Zerorez for many years. The results have always been great and their work ethics are superb. I have referred them to many friends and family.
The technician (Eduardo V.) that cleaned my carpeting did an excellent job. He took the time to vacumn up the dog hair that was in the stairwell, upstairs hallway, and one of the bedrooms.
When he was finished cleaning the carpeting I was amazed at how my 20 year old carpeting looked like new. I am not exaggerating, he did a wonderful job. Zerorez is fortunate to have such a good technician working for them. I would have no qualms about recommending Eduardo V. and Zerorez to family and friends for carpet cleaning.
Price is too high
Very professional...polite workers...spotless carpets!!!
Environmentally friendly, Carpet cleaning prices are fair & comparable to regular cleaning companies. Technician was thorough, polite, on time.
They did a great job friendly service man and we were moving out of a rental into a new home that had dogs. Carpet looked clean but I was worried if their dog peed anywhere my dogs would mark. He did a great job and once we were out of our rental we had them clean that. Super service as our movers didn’t show up day of moving and we had scheduled the carpets to be cleaned the next morning. They were wonderful at getting their tech out the next day. I highly recommend them.
Technician was very courteous, knowledgable and effecient.
Time will tell on cleaning.
I like that there is no soap or chemical residue left in the carpet, keeping it looking cleaner longer. I also appreciate that the technician put a mat over our front door threshold and corner guards on the door moldings so that the hoses didn't mar the finish of the threshold and moldings.
Very personable, professional and fast! Excellent work!
We are very pleased with our carpets!!! Ramiro called before he arrived. He was kind, professional, and careful. The whole process was so quick, and practically less noisy than our own vacuum! I will definitely recommend Zerorez!
Upfront, honest and do a thorough job.
My carpeting came out perfectly clean and dried completely in one and a half days. Eduardo Valencia our cleaner was extremely professional and answered all my questions. He did a perfect job! Thx again Eduardo! Name removed
Prompt, careful, excellent job, professional, friendly
I had zerorez here on Monday - Austin was the technician. I accidentally erased the email where I wanted to review his performance. Austin was polite, helpful, VERY thorough, and did an AMAZING job on cleaning my WHITE carpet! He went above and beyond - he gave extra attention to the traffic patterns which were more soiled. He explained the process and left me a brochure to read more about your services. He worked quickly, but efficiently and thoroughly. He is an ABSOLUTE "10" in my book. The next time I schedule my carpet cleaning, I will ask for Austin to do the cleaning for me!
If all of your technicians are like Austin - you are indeed very fortunate!!!
PLEASE ensure this information gets transferred to Austin's file. I told him I wanted to give him a review, and so here it is. Please confirm back to me that he will get the recognition for a job well done!
You do a great job and my carpet always comes out clean.
The courtesy of your employees and the great job they always do.
A nice young man was sent out to clean the hard floor in my home. He said it would take about a hour and a half to complete. I stayed on the patio during the cleaning. About 90 minutes later he said it was complete and said the grout would not dry for about 3 hours or so. Four hours later I took a look. To my surprise the grout was far from clean and the cleaning solution was still on the floor. The floor was not bright and shiny but dull and still dirty. After calling to complain Zerorez told me they would be back to fix it today. I hope things turn out better today. Every one deserves a second chance? Chip Last name removed Canyon Lake Ca.