- Phone: (949) 387-2222
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based on 34671 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly excellent service. Clean carpets!
Wry pleased
On time. Quick. Nice job!
Products are good and service is always good as well.
Our 1980 upstairs carpet s-h-o-u-l-d have been replaced long ago, however, ZeroreZ rejuvenated it once again :)
Without all the details, had an area rug that had foot traffic on it. No stains, no kids, no pets It didn’t come as clean as we had hoped, based on the pictures of what they do remove on their website.
I rescheduled them to come out. The technician calls me and first words said are “what’s the problem”. He already knew the problem because I already talk to Customer Service and he was already rescheduled to come out.
I proceed to tell him that it’s gonna be difficult for us because we already put the rug back under our king size pedestal bed and he proceeds to tell me how difficult it is to for him as well to have to come back. Based on those three remarks, I canceled my appointment. Never heard another word from them.
I would not recommend them based on the attitude I was given. “Gotta love it guarantee” and “whatever it takes to make it right” that they put on their website should be removed.
* the young lady That answers their phones was very polite and respectful. This review does not apply to her.
I'm quite happy with the results using your service. The technician was right on time, cheerful. He explained everything and did an awesome job.
The service tech’s are always friendly and seem to be very professional at what they do.
The quality of the cleaning is also very good.
Overall, a very good experience.
Your technician was courteous and prompt. He did a great job on our sofa. He was able to remove stains that we thought were not going to be able to be removed. I’m very pleased.
Jorge did a fantastic job
How clean my carpets are after you have cleaned them and the carpets are not wet
Your technician was very nice and did a great job.
Good
We have used Zerorez for many years and never been disappointed with the results.
Our service technician was terrific.
Was skeptical Zerorez could turn a pretty bad looking carpet on the stairs into anything presentable. We had a large family gathering and were reserved to changing the carpet entirely.
But the technician came in, reviewed the stains, and went to work.
What resulted was a carpet that looked almost brand new and hardly showed any signs of being battered and battled..
We were pleasantly amazed and would readily and willingly recommend Zerorez any time, every time.
I understand the mask mandate has been lifted. But it should still be a courtesy to enter someone’s residence with one on, or inquire if it is okay not to. I have a brand new baby. The service was rendered twice due to faulty equipment the first time. It was not an issue for the rep to return. However, the mask situation made me uncomfortable. I should have also been more vocal in regard to it. But I wasn’t. Take this message and relay it to workers in the field please.
Matt was the best; our carpets were cleaned professionally and efficiently! I will definitely be using your services again.
My carpets looked new again. Ben was right on time and the carpets were dry in just a couple hours. I will definitely use them again!
Ramiro did an excellent job on our carpeting and chair. I appreciate the extra time he took with some stubborn carpet stains and also his explanation about the fabric on the chair and the proper method to clean it. A previous company had cleaned the chair and it looked awful and, unfortunately, their cleaning method left marks in the fabric. Ramiro was able to "erase" some of those marks and it looks so much better. Also Ramiro did not try to upsale any services which I greatly appreciated.
Great job
Good cleaning and dries quickly. No residue. Courteous and responsive.
I love the way everything comes out so clean with their technology.
We will be for sure using them again.
The carpet gets extremely clean without leaving residue and the technician was very thorough and professional and friendly.
I was impressed with the service from the original call to the day Ramiro cleaned my carpet. I have already given your name to two friends.
]Rosanne Chaney
The technicians are nice and the rug looks and smells great after they have cleaned. It stays clean for a long time.
Carpets and tile always come out looking amazing.
Carpet cleaning service is great!
Christopher Sandoval was amazing!
However please don't advertise a price and then add extra costs on top of it.....its false advertising and I can see why people would get mad and not book with you...just tell the truth upfront!
You use your own water so my rug is cleaner than ever before I started using your service. The technician was on time and treated me professionally and courteously. The rooms smell fresher and my carpets look new again, even though they are over 29 years old. I didn’t expect miracles because of the age, but you exceeded my expectations.