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based on 34669 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything was great until I went outside after the carpet was clean and the tech had left.
There was lots of debris in the gutter where my driveway meets the street. It was obviously from the tech cleaning out his equipment somehow---stringy, thready globs of stuff all over. It had dried out and was difficult to get off the street.
Other than having to clean it up, we were happy with the service. Your techs need to clean up after themselves.
Technician was friendly at introduction although he lacked eye contact and had a very limp handshake at first meet. This doesn’t mean he isn’t good at his job although as a man I believe a firm handshake and eye contact goes a long way. My service included a couch cleaning. I had a main area of the couch that had a spot. When service was completed it looked like the previous spot still had unwanted discoloration from before but now just relocated to different areas of the couch. I was told it looked that way because it was wet and after it dried it would clear up. This was not the case. Now there are multiple spots around the couch. Seams as though the dirt rings are now appearing in different spots now that the couch is dry. Dirt doesn’t seemed to have been removed but simply relocated throughout the couch. Not looking to bash the company or service but simply will be looking elsewhere for cleaning services in the future. Thank you for your time.
good results
The young lady who cleaned our house was wonderful! I highly recommend her to anybody.
On time, clean carpet.
Prompt
Julio was very kind and professional and did a great job on the carpet.
reliable-quick
We recently had Brandon come to clean our carpets before we move in. We were very happy with both his customer service and his care with our carpet. Brandon explained services available to help the carpet last longer and made recommendations. Highly recommend Zerorez!
Tile and carpet look great and did not take long to dry
Rep who did the job was awesome
Very professional
I had my carpets cleaned and they look fantastic. My technician took a lot of time explaining the process to me, was very thorough, and made sure I was happy with the job.
I am not saying that I would not use Zerorez again, as I have used them for many years. I just want not impressed with the technician that was sent out this time. I felt he did not spend as much time cleaning my stairs as was done in the past.
Chemical free, excellent cleaning and professionalism. Reasonable prices and dependable.
Best technician...
Rudy did an awesome job as usual ! My carpets look new. My sister-in-law is planning to request him as well !
Everything was great
Very professional and my tile looks great!
Carpet is clean, no residue or odor. Office staff are friendly and keeps me informed. Technicians are prompt, friendly, efficient and very professional in performing the work.
Great job very professional
chemical-free and clean.
The 7 rating was given because I think that your company doesn’t do a very good job explaining why your cleaning process is better than your competitors.
What you did right:
The 40% promotion got be to try Zerorez.
The carpet technician, Thomas, was great! He did a very thorough cleaning. Now that the carpet have dried, it looks great!
Very professional,
Very polite
Great service.
Young man who serviced our carpet was prompt, helpful, courteous, took time to explain his work.
Matt always does a great job
Great technician great product
We called Zerorex to clean our white covered couch and 2 white chairs. The service representative, Austin, did a great job. He was professional and courteous. He also cleaned our stairs and did a great job. We also need our white tile cleaned in the next month or two. We will definitely call Zeroex and ask for Austin.
Zerorez did an amazing job cleaning my carpets, area rugs and tile floor. They were very professional, organized and did a great job. This is my 2nd time using Zerorez and I would highly recommend doing business with this company.
The two technicians that cleaned our carpet were professional, friendly and efficient.
Jeremy was on time, and very thorough cleaning our carpet! He was a very professional representative of your company. The carpet really did dry within 8-12 hours!
We are always pleased with the service we get from Zerorez. We have used your services several times now and and we will again. This last time we were especially were happy with the enzyme treatment for urine smell removal from our dogs. We always tell anyone we know who needs carpet/floor cleaning about your excellent service. Your technician, Marcel, did an excellent job. We had him the time before and we were really happy to see him again. Thank you for making our lives so much more pleasant now! First name removed and Shari Last name removed
My carpet is not soaking wet after being cleaned and carpets look very nice