- Phone: (949) 387-2222
- Visit Website
based on 34669 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
a very great job 10
Austin was great...personable and professional. Love the product
Hard working employees who do grear job and are polite.
My couch and rugs look so good! The technician was very professional and very nice.
I was very pleased with the promptness of the serviceman and his thorough cleaning of my carpets. His estimated time of completion was spot on and also the drying time. I very much appreciated his professionalism.
The service was great. The Tec was on time and did a great job
I would recommend your company to all my friends.
The best job, your people are very very good and care.
Thanks again
The technician was very nice and polite. There are a couple spots that didn’t come out though.
ZeroRez does a good job
Professional, on time, through and informative.
Christian Sandoval was the best!!!!
Work seems to be ok. The individual was very nice.
Alex is a great addition to your company. He did a great job, spent a proper amount of time to clean the carpets and area rug. Thank you Alex
Brandon was a very good and efficient technician.
Excellent service, very efficient and professional. Well worth the money I paid. Wish I had found you sooner!
Very fast with good results
Eric was great. I have always had great service.
Great polite technician did a wonderful job.
Very clean with little dampness. Not the soaking wet carpet of the past. Sal was so friendly and informative.
I have used ZeroRez a few times and always been 100% happy. This last service was a mess from the very beginning starting with the booking. I booked online then got a call that that time frame wasn't available and they could do a different time, I said that's fine. Then they said they'd call and didn't I had to call. Then I was told a different time and then it was still later than that. I missed an appointment and was charged $10 for this cancellation of my appt. When Last name removed got her she was fine enough and I knew the error was clerical and not her fault. But after she left I noticed she didn't move the coffee table or anything, didn't put things up on blocks like they have in the past. and I had one foot traffic spot by the couch that didn't come out all the way, and I think it would have with my tech that has come before.
Very disappointing and I don't know if I will use your servcies again.
Our carpet is clean and feels clean. No residue. We have had the same technician come for years now. He knows our house and where are dirty problem areas are.
The two guys that arrived to clean the area rugs were professional, polite and very helpful. Area rugs looked great after cleaning. Thank you!
Friendly service. Reliable company. And good quality cleaning.
I appreciate the prompt arrival for the jobs.
I appreciate the friendliness of the people.
I appreciate the good job the technicians do.
I appreciate the wonderful results of their work.
I like the fresh clean smell from the cleaning and that it doesn't take long to dry and be able to use the carpet again without waiting one or two days to walk on the carpet. I have used your cleaning service for about 3 or 4 years and I would recommend you. I had a neighbor call and ask about you services as she saw your truck outside my house. When she returns my call, I will give you a good recommendation.
You have an excellent employee, whom I trust totally. I've seen him go over stain 5 times in order to get it out! Also -- your products are great! My Pet Dog used to throw up after I had my carpets cleaned by another company. I think it was their chemicals. But now, Bella does not throw up after Senor Jorge from ZEROREZ cleans our carpet!! :-)
You get the rugs clean quickly, professionally, reasonably priced, and with knowledgeable technicians. Austin is great!
Always on time. Go beyond what is requested for completing the job, always willing to help remove lighter furniture so I don't have to do it by myself, always willing to try and always have a smile. Professional courtesy goes a long way and I will never use another company,,
Great job
Hi-
Chris was great so this is not about him.
Your advertisement is what intrigued us to call for an appointment. Said pet hair, spots, etc. would all be gone. The only claim that was true is that the carpeting dried faster.
Seems that your equipment does NOT pick up cat hair.
Also, spots (wine, cat throw-up, food stains) were not removed from any rug.
Have always had our carpets cleaned once or twice a year the "traditional" way.
Cat hair is always gone and most spots removed...yes, wine and grease.
We did vacuum all floors on Monday for the Wednesday appointment.
Also, the condition of the van was not a good image for your company.
Sorry to say that we will not be using Zerorez in the future.
Your worker arrived on time and behaved in a professional manner. He did an excellent job cleaning my tile floor and answered my questions. However, no one from he office told me that I could have "sealant" for my tile floor at an additional cost of $100. I agreed to have that done but I believe I should have been made aware of this at the time I agreed to the service.