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based on 35008 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Recommended by my realtors ... that was a good start. Scheduling was handled professionally by Carla and an appointment was available next-day. Technician Trevor was pleasant and demonstrated a personal interest in doing an excellent job. I will use Zerorez again!
Couldn’t ask for anything better.
Jeremy, the technician, was on time;he was courteous, and professional.
I must admit that my carpets were never cleaned so thoroughly.
I plan to call on your company in the future and will gladly recommend Zerorez to whoever asks
me for a recommendation..
Use only my first name:
Masha S.
My floors look awesome. My service tech was great!
Very efficient in getting an appointment for cleaning. Service person explains all that will be done and why. Very reasonable prices.
When I called to report bad service & asked for a manager to contact me, No one cared to call!
I been a long time customer, very disappointed!!
Love the no chemicals
Efficient, friendly and professional
Excellent!! The best carpet cleaning service!
Our carpets look amazing. We couldn't be more happy.
Job was done quickly and all spots taken out.
Work and service provider very knowledgeable and friendly!
Great service...on time, professional and caring. Thank you
my carpets always get really clean with Zerorez. Your technicians are on time and very careful about not marking any baseboards.
We have 2 dogs so need to clean our carpets often. My carpets always look so clean after you leave and there is no hard or sticky feeling with any residue. I feel like my carpets are truly clean. The people who come are always so kind and courteous as well. I love this company.
Your staff is very knowledgeable and the products are fantastic. My carpet always looks brand new once your done
The technician, Alex Roldan, was very professional and did an excellent job!
Your 3 room special is very deceptive. One of the areas which was an open galley/bridge was considered a room but only part of it. It is a L shape, so the guy said the narrow walk way was another room. He obviously wanted the extra $50 to add on. Meanwhile the other 2 rooms were filled with furniture so the cleaning surfaces only amounted to 30 sf tops. When I mentioned how small the cleaning area was and therefore the entire galley should be cleaned, he refused insisting it would be a extra charge.
You people are nothing but a rip off.
Efficient job and friendly people
Carpet stains removed. Dried quickly as suggested. Romero was a cooperative and fine worker in my home. Would gladly have him come again.
Always happy with ZeroRez. My couch looks brand new and my white carpet looks and smells great. Very happy
Always excellent always courteous. Best carpet cleaning ever. Keeps my carpets in like new condition even though they are 10+ years old!
price is expensive
Reliable
good quality service
friendly technician
fairly priced
The gentleman you sent to clean the carpets was great
Great service and great job! My floor and carpets look new!
Always good job
Sal provided excellent customer service! I appreciated his kindness and willingness to be flexible. He went above and beyond and I’m very grateful! I’ve never had a bad experience with zerorez, but this was definitely my best experience. Thank you!
Easy to get appointments within 24 - 48 hours and technicians show up on time. Service is good as well.
The guy that came out was extremely nice. However, the cost and additional charges that were added once he got there were frustrating. I have multiple scrapes on my walls from his equipment, which was not addressed to me. Multiple spots on the carpet were not there. This was over $500, and it felt like we did not get anywhere near that value.
Even worse, a week later, I was not happy with the work, and I went to Home Depot and rented a big Rug Doctor matching for $25 for four hours, and honestly, the carpet looked better after I spent 90 minutes doing it myself. I do feel that we got screwed a little bit here, and I had to go buy paint to clean up the walls. It would not have been hard to mention it and address it when he was there.