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based on 34669 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets are always left beautifully clean and the technicians are very polite and make sure they have done a good job for you before they leave.
Very polite technician. Only slight citrus smell afterward. All dry in 24 hours and no more smell. Don’t k ow yet the long term results as this was just yesterday.
This is nothing against your company I don't tell people what to do with their money, I don't recommend how they should live if they ask me I would tell them what I would do. I find people need to find their own way I don't answer advice. That being said detector came to my house I have a platform bed he didn't get underneath my bed. I can live with that I guess I have to
Good job
Great job and quick
3 days for carpet to dry. Stains still there. Technician did not have a good
attitude and not really concerned about getting carpet cleaned
Carpets cleaned well and are spotless.
Marcel is an excellent technician.
In our office we had yellowish dog residue, coffee dribble, a huge "island" of hot dropped chocolate coffee, that I caused, and numerous black ink-like spots that were visible when we moved in to our new offices more than 18 months ago.
OUR ZeroREZ experience: Julio was on time, studied our problem, explained his suggested solution, kicked his comments into gear and less than a 70 minutes later we have, better looking carpet than on the day we moved in; Truly, like-new office carpet this time around.
Two Thumbs Up for Sure!!!
10/10
Jock Begg
This was my first time using ZeroREZ. All contact was very professional and the technician was polite and very careful of no damage. The result was more than disappointing. The carpets dried darker than when wet with what looked like gray shading that appeared to have the dirt pushed around but still there. They dried very brittle and still. When I called to express my disappointment the customer service agent was polite and rescheduled. I am waiting for the redo, meanwhile since it is 4 working days from when it was done I have left the small items out of the bedrooms and I am living in chaos. I hope the redo gets out what appears to be residual dirt in the carpet. The carpet is a Dupont stain master, not cheap carpet. Fingers crossed the final result is equal to all the hype of your system. I do not fault the technician, he did his diligence. I question if your advertising and results are in sync with each other. I will not leave any reviews yet, waiting for the redo.
Our carpet feels so much better! We had them come out after a regular carpet cleaning company left the carpet feeling gummy. The technician did a through job. Would use Zerorez again!
Did a wonderful job cleaning my carpet. Will use again.
PRICE FOR THROW RUGS, NO EXPLAINATION OF WATER & GAS FEES.
Jorge Martinez did an amazing job! Thank you.
Pet friendly, good service.
Cleanliness
No shampoo
Fast, on time and professional
Tech was on time and very courteous. Did an excellent job cleaning my furniture. Took his time and got out all the spots.
Marcel always a great job
Professional and excellent service
On time
Marcel is wonderful and very thorough. I like that the carpets are really clean and there is no soap residue. I’ve been using Zerorez for years and highly recommend them.
Technician was very communicative and efficient. Once the carpet dried there were some spots that looked like they could of benefited from a little extra attention. Overall a good experience.
Sal is awesome
We first used ZeroRez in another state and very pleased the service is now in our area. We love the attention to detail of the tech, the system cleans well and does not leave a hard top coat on the carpet.
I had the good fortune to have George, a veteran Zerorez technician. First of all, he arrived right on time and got right to work. He was very professional and respectful toward me and my property.
George cleaned the carpeted bedrooms upstairs, all of my flooring in the bathrooms and then the downstairs living areas. Additionally, he cleaned an old corduroy maroon fabric Lazy Boy recliner that now looks brand new. He took special care to make sure that everything was done thoroughly and properly.
I would like to comment, as I did to George, that I have never seen my floors this clean. I don't remember the flooring looking this good and this sparkling clean even when everything was new.
I highly recommend contacting Zerorez if you want to make sure your
flooring and/or furniture is cleaned to the 10's.
Thank you George and thank you Zerorez!
The work was great but the price was high.
Great service
Always use Zerorez. They do the best job on my carpets. I wouldn't call anyone else for this job, and I have used them all.
Carpet looks clean and doesn’t smell poorly. Erik did a good job
First, all of your reviews were excellent. Next the staff were extremely courteous and knowledgeable. They were very patient answering my questions. Third, they're communication skills were fantastic from beginning to end; emails, text messages and phone calls. Finally, the technician was polite, respectful, and professional! It's so refreshing to know that customer service is paramount with this company. Oops, I forgot to mention, the carpet came out above and beyond my expectations.