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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
it didn't look like it is cleaned. i was so disappointed what Zerorez did to my area rug.
there was still dark spot ecen though they tried. i can refund! i would never tell my friends to use Zerores
The technician was very polite and explained everything. I also like the chemical free process that is used. I will use you again!!!
The young man did a fantastic job. It is as though we have a brand new carpet!
I am not sure why, but the hallway carpet feels crusty (not soft) to me after the treatment.
I was given 2 different quotes on the phone and the price after was a 3rd amount. The worker didn't move a thing. I was told on the phone that small items, night stand etc. would be moved and cleaned under and put back. If I had know he wouldn't move anything I would have moved these items myself. Seems lazy way to clean carpet. I have had carpet cleaners move even beds as much as they could. I moved a bed in one room away from the wall so he could clean there and he didn't. Very disappointing.
You guys deliver excellent results, EVERY TIME, coupled with great customer service.
You have earned a loyal customer for life; expect an annual cleaning schedule from me, and the family members and friends I've referred to you.. Thank you!
The workers are kind, it was fast and didn't leave an odor
Carpet dries quickly as carpet is not soaked.
My husband was home when the service was done and I have a more critical eye than he has. I tried to mark all the places that really needed attention. However, there was one place by our garage door area that I had missed and so did the cleaner. If I was to have Zerorez back, I will have to be there to monitor. My husband said that the cleaner was not that sociable and therefore conversation regarding the area was at a minimum. Perhaps a do-over would be appropriate. Thanks Name removed
tech.is very professional and does a great job
No chemical cleaners
I really liked how the tile grout cleaning went, but was disappointed in the carpet cleaning!
I told the tech before he started that my granddaughter had urinated on the carpet. This was the whole purpose for my call to ZeroRez!! After he completed the job he told me I only paid for step 1, but he gave me step 2 to remove the urine but he didn't know if he got the smell out. What?? Why did I even bother?? Well, he did not get the smell out and I had to do it myself. Very disappointed with the carpet cleaning.
Chemical free product safe for my kids & knowing we have clean carpet to be walk, sit, etc.
My carpet gets clean and stays clean longer
Natural, pet & toddler safe
Staff was excellent - easy to schedule. Service person was friendly, helpful and professional
The process that Zeroez uses cleans better than any other set of products. The people are professional and the price is competitive.
Quick to respond and very efficient. Very polite.
Green option. Dried quickly.
My carpet looks clean and looks like new .
Even when they had to come to touch up they had very good attitude .
I recommend to everyone . Just recently my friend got it done .
Clean better than anything else!!
I like that no harmful chemicals are used on my floors, efficient and "people friendly" staff and my floors are sooo nice when all done! Both people that have come to our home in the past few years have been professional and meticulous in getting the job done right.
The carpet looks beautiful and the technician is very professional.
I have used Zerorez personally for 3 yrs and had been very satisfied. As the HR Manager for an organization I had Zerorez come and clean our office on July 6th I was not happy with the outcome. I called the office which I am still waiting for an answer on when they will come back out and redo the job. I have yet to hear from anyone. Secondly, I had Zerorez come out on July 16 to my home. As my carpet has dried I have all this white powder in all my rooms. Which they will have to come back and take care.The other inconvenience to this is I have not had the opportunity to put my furniture back in place. So my overall my experience with Zerorez was very disappointing. Currently I would not recommend Zerorez.
Dennis was fantastic and the carpets look fantastic... professional and thorough...
one issue, i requested an appointment online and never heard back, so i had to call... but not a big deal.
This is the cleanest my carpet has been when cleaned by a professional. Would use Zerorez again.
No stinky smell...we were so happy... two couch were so clean ..just like brand new...thank-you zerore... Oh awesome thanks to the technician.. he's so nice and very professional .
None. Marcel does excellent work
It actually cleans the carpet. Love it!!!
Your service man applied too much water on the carpet. The carpet was still sluggish this morning and will be another two days before we can walk on the carpet. Also, the carpet in the motor was way too wet.