based on 39730 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
5/23/18 I had my upstairs carpeting and stairs cleaned and was amazed at the results. It not only looked clean but smelled good as well. The technician, Victor did a very good job, and next year I will ask for him again. I requested their best guy, and was pleased who was sent to do the job.
Kathleen Winston
My carpet looked brand new. Tough stains were gone
The carpet looks almost like new.
I like the products you use and how the carpets aren’t crunchy. The up-sale almost every time gets a little tiring, however.
The young man that came to do our carpets was very good, I would highly recommend him.
Very professional. Scheduling is so convenient.
Prompt, considerate technician who left our 17-yr. old bedroom carpeting in fantastic condition!
Fast, pleasant and carpets stay cleaner longer.
Carpet didn’t look nearly as good as it had in the past, maybe a new carpet cleaner? Looks like they wanted too many upgrades when the first time around my bill was $300. Yes, I have pet urine but I also have stain master carpet and I had all of the upgrades done the first time. The guy didn’t even do my closet which is 2x2 (my house is really small) where the other guys had absolutely no problem doing it. My carpet was crunchy even though the advertisements say zerorez will not leave your carpets crunchy.
I Will most likely go with another company the next time around but that’s not saying I will never use zerorez again, one bad experience does not define the company.
I would have liked a breakdown on my charges before I said ok. I was charged 275 for my motorhome and I would have questioned the amount.
The results l!! And service professionalism!
Chris did a GREAT job on our carpet. Truly beautiful!
Always willing to honor coupons that expired and other coupons to mix...very reliable in timing and in quality of work, never leaves a mess
YOUR SERVICE TECHNICIAN WAS VERY PROFESSIONAL AND COURTEOUS.
HE DID A GOOD JOB, THERE WAS NOTHING TO COMPLAIN ABOUT. KEEP HIM ABOARD.
GUENTER WRASE
Excellent. Good job
I had my carpets cleaned by Calvin and I was so displeased and highly dissatisfied! There were streaks throughout the rooms that weren't there before. I called Angela and she sent Michael J. out to redo my carpets and I couldn't be more pleased!!! The carpets looked so good. Mike did awesome and he's a gem for your company! I rated the company a 7 due to having to get my carpets redone and no one took the time to FOLLOW UP with me. That goes a long way doing follow ups!
Great technician.....did a great job explaining everything.
The sercice does an amazing job of cleaning even the heavy traffic areas. The lack of soap residue means my carpets stay cleaner longer afterwards. Your service personnel are friendly and helpful.
They are always on time and don't leave the office a mess. They work fast and do a great job. I am always satisfied with the work they do.
I like how my carpet looks afterwards. 😃 Chris was very professional and did a great job! 👍
They did a really good job and employee was really nic
the seemingly deeper clean of the carpet
Not add fees upon arrival, especially since: 1) we have had carpet cleaning service through your company at this home, 2) our carpet is very clean and we are only following carpet warranty instructions to have carpet cleaned every 18 months (we are a "no shoes nor pets" home; your carpet cleaner also commented on the clean carpet multiple times).
After cushions dried they were still dirty and stained 😞
Cost & effectiveness
My carpet is not clean it all, it looks awful.
My tile has sticky stuff all over it from the cleaning. the technician was very sweet but told me that I just needed to mop it after he left. I just paid $500 for it to be cleaned, now i have to mop it, absolutely not!
I felt like it was a used car sales man transaction. Once in my house, I was nickel-and-dimed, it felt like a scam. I scheduled a carpet and tile cleaning you would think that it automatically comes with water and the solution nnecessary to properly clean it. I was quoted $107 then $500 later and my carpets look awful. Very disappointed
Quality Work, Fast and Friendly
Everyone was very pleasant and nice from the first phone call to the finished work by the technician.
I couldn’t be more happy.
Thank you.
Customer service was outstanding, carpets look great!!
Luis did a great job, my carpet looks better tan I thought it could.