based on 39730 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly technician and my 20 year old carpet looks like new
professional service tech was knowledgeable and didn’t cut corners -
The overall experience and quality service provided by tech Steven Fanesca!
He’s an asset to the company.
Well done.
The customer service was excellent and the technician was knowledgeable, thorough and very friendly. Our carpet looks amazing!
$163 for 1 room? That’s a bit much. You have deals for 3 rooms for $99. I paid almost double for 1 small living room area.
I love your company and your incredible service. Christopher and his helper did a fantastic job, we are so pleased. Thank You
my carpets look great after your service
Good job, smell bad. My carpet is clean, but not quality. The smell got worse after 3 hours. Thank you for your service.
I was very happy with Luis. He was friendly, informative, clearly likes what he does, and explained everything to me. I had an unusual situation and needed an emergency carpet cleaning and even though i had a bad experience the last time i used your services, i decided to try it again. Luis was fantastic, and worked extremely hard.
Natural cleaners and high PH water for better cleaning.
The professionalism was top notch!
Carpet and tile cleaning. The Techs are always great!
I like the feel of the carpet and the pleasant smell. Service man was very nice and it looks like he did a good job. I am watching one spot that was really bad and hope it does not resurface but he said they would come back if it does. It's only one spot about 4 inches by 2 inches though.
very good job and MICHAEL was super in his job
everything. We also like to say that Carlos was excellent and very courteous.
Louie the Zerorez technician was very courteous and professional throughout our carpet cleaning project. He fully explained Zerorez's unique cleaning process to us.We are very pleased with the results and will recommend Zerorez to friends and neighbors. Thank you.
Mr. and Mrs. Richard Salas
The drying process took shorter than I thought it would. The technician was very good & kept us apprised of what he was doing & why. I would highly recommend this company.
I like how clean my carpets turned out. Although it's just my husband and I with no pets and kids i was still amazed at how dirty they were. My carpet is 12 years old and they look pretty darn good.
I waited to respond to your inquiry until my wife got back home from a vacation because she is the one that you need approval from. She was amazed that you were able to clean our white carpet as well as you did. Its been several weeks now and the carpet still is clean and looks so good. Your crew came in and did their work in a timely manner and the carpet dried very quickly. The only disappointment was a small stain around the dining room table that you could not get out but you told me in advance that it would be difficult and would take several treatments to remove. So we will have you come back out sometime soon and try again. Also your technicians were very nice and helpful.
Thanks ZEROREZ, your the BEST!
Don Velasquez
Effective treatment without chemicals; great for those with compromised respiratory systems. Even old carpets get remarkably clean!!! Techs communicate before and during the appointment. Well done, Zerorez.
Professionalism
The service techs were terrific. Explained what they were doing while cleaning the house air ducts and dryer ducting.
Excellent and polite.
Zero Rez is the only company I use.
I had 2 call backs on the appointment. One due to a Jose leak and the carpets were not properly drying. Second due to after the carpets dried white spots appeared where the carpets had been pretreated. The managers came out and had a tech come and reclamation the areas, but it would have been nice if they offered a discount for the next carpet cleaning appointment as a show of good faith that they would like to have me return.
Carpets look fabulous. Will call again in one year.
Rob at Zerorez did an amazing job. His customer service was superb. He was very friendly, accommodating and was even earlier than expected. He cleaned my carpets, stairs and both couches in under two hours and left them looking brand new. I highly recommend Zerorez and I strongly suggest asking for Rob to come and do your cleaning. Well done Rob and well done Zerorez!!!
Made every effort to correct deep impressions in carpet. Very courteous and efficient young men
Friendly technicians, great product.
excellent sevice
Dried quickly, all spots were gone. Techs worked hard and seemed to know what they were doing
Thorough explanation prior to beginning. They were effective at get some extreme dirt and stains out of my mother's carpet.