based on 40023 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
So,
This company sends out promo coupons, but we are always hustled to pay more...every time...just kinda tired of it is all.
Lack of communication.
I called up zerorez yesterday June 17 and I said that I have a doctor's appointment. They said that the worker will be at my house between 2 thru 5 pm.
I said my son will be at home. I asked the
Office person how I can pay them. He said that he will send me a link and I can pay to that link.
When the worker came to my house, he told my son that he will not finish the work because he wants the payment right away. I told him on the phone that the office person said that he will send me the link.
Employees always seem diligent. Willing to work on fees.
Easy to schedule, on-time and professional
Great service
Doug called me on 6/13/24 and I called him back; no more follow up as I reported that I had some paint scratches/damage from last visit
AWFUL JOB! I had to call them back out to redo the job! I'll never use this company again because this is twice we've called them and were disappointed in their work!
Will and his partner did an excellent job cleaning our carpets and sectional. Everything looks and feels great. We always expect and receive excellent service from Zerorez.
Scheduling process online was simple and convenient. Tech called ahead and arrived earlier than scheduled which worked well for us. Tech was professional and completed the work with no issues.
Your associate was nice and professional. Put little booties on before coming in. I had the pet odor treatment done and at first wasn't quite satisfied as I still smelled urine on the stairs. I called to let them know and they came back out and redid my stairs, no questions asked. I now do not smell urine. Thank you Zeeorez for doing a great job.
Very professional. Have used them twice now and will use again.
No residue and they don’t dump waste water on my street.
Great Employees
We were very happy with the cleaning of our carpets and sofa. The technician was courteous and did a fine job.
Very professional and price is reasonable
attempt of over charge fees.
extension fees. carpet fees all not ask to do but attempt to charge. overall the cleaning was not up to standards left whole experience not satisfied with the job
Friendly, efficient technicians
My couch looks great
Zerorez is the best carpet and tile cleaning company I have had the pleasure of experiencing. The techs are great, and provide the best service for their customers. I am a most pleased customer for the last few years.
Thank you, Zerorez, for your excellence, and for vetting to select the best techs to represent your company.
JEM
Quality of work, prompt arrival.
Fast efficient friendly
The cleaner was fantastic. Very helpful, fast and thorough
A little pricey but worth the service.
Zerorez has always done a great job on out carpet. We are very happy with the service & the carpet men who have done the work. We will always recommend the company & have never been disappointed.
Great job.
Everything went just the way it was explained. It dried quickly. Most of the stains are gone. It looks good. I appreciate it.
Everything the cleaning process and products used and the service very professional.
Great job cleaning our rug. Fast quality service.
Used for years! Still very happy with the results! Recommend to everyone!
This is the third time. (Why keep trying ??) In a hurry (time schedule??) ALWAYS misses spots. I don't like chemicals but guess I will try something else.
The team was very knowledgeable and friendly.
They were very professional and approachable. They were fast and did a great job. Reggie was so nice even though I emailed him a million times :) Thank you for the great work :)