based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet has never been so clean
The stain on the area rug didn’t get removed
Prompt, courteous, professional.
We've used them for probably 20 years and they never disappoint. Always on time, friendly, thorough and their equipment is the best. Their prices are fair and of course they might suggest an extra service for an additional cost but never any pressure and we say yes or no.. We don't even consider someone else.
Angel was very kind, knowledgeable and efficient when cleaning my carpets. He gets a 10/10!
The technician did a great job and my carpet looks like new
They are very professional.
I’ve used them twice, once for carpets and once for tile floors. The staff is professional and could quote for other services while doing the job I hired them for .
The quality professionalism
I am moving into a house and there is a smell to the carpets that I can’t quite figure out.. maybe cat pee?! So I got my carpets cleaned and added on the pet odor for $35 per room and I still smell the smell in one of the rooms! I gave it a couple days and it still smells the same! So dissapointed!
Amazing service & our carpets look like new!
Ricardo was very professional,friendly and thorough. Did a Outstanding job on our carpets! Very pleased with his work and professionalism and friendliness. We will request Ricardo again!
Jim and Della Drowns
Henderson,Nv
The staff Iis always friendly and knowledgeable, easy to schedule and the end results are always amazing!
Timely, professional and courteous
Great to do business with! He got here a little early and was very quick! He did a great job!
Service was performed by a very nice man and he was speedy.
Customer service, technician was professional and courteous. Cleaned my carpet beautifully and overall it looked brand new!
It was fast and easy. We were moving out of the house and it was cleaned for the returning of the house to the owner. It was just about spotless. Glad I chose Zerorez.
The man did a great job.
my only complaint was I was quoted one amount and landed up paying much more.Quoted $197 and paid $297
Not good for business
Very fast job
The technicians are very prompt, helpful and professional.
We were very happy with the tech that did are rug n sofa. He did n excellent job. Miner problem with the sofa coming back on Monday to take care of the problem. Thanks The Smiths.
Clean our carpets properly!
Quick and efficient! A little disappointed that they didn’t do a deep cleaning of the one bedroom carpet (the most trafficked areas).
Their #1in my book, never have I been disappointed in there service ☺️
Great job. Made my stone floor look like new.
Hello. My husband called to schedule a car seat cleaning. After explaining that we had car seats that were stained and we were looking to have the stains removed. He was initially quoted $150. He was apprehensive because this was higher than we had expected but he was reassured that they could come out and check to see if they would even be able to get the stains out and that he would not be charged if they weren't able to. When the appointment time arrived the tech showed up and didn't even have the right equipment for car seats. He came expecting to clean carpets. This was where we began to lose trust in the service. Next he quoted my husband a higher rate, stating that there was a $12 call out fee, plus $160 cleaning fee, plus an additional stain remover fee. All resulting in a $210 cost. My husband explained the cost he was quoted and the tech took the price down to $170. We decided that the tech was already there and we should go ahead with the service. The tech only spent about 30 minutes on the seats and said he was finished. After they have dried they are not much better. (I can include pictures). I am most disappointed because we feel like this whole experience was a sales trap. I understand that the end result might not be what we hoped but paying more than quoted and having the tech show up unprepared is very unprofessional. From this experience we will not be using this company again and I also won't be referring anyone to you.
Lack of experience, lack of attention , lack of pride !
Last Thursday I had my Safavieh cloth tufted bed and matching bench cleaned by Zerorez and I am deeply disappointed with the end result. I paid almost $300 for my bed and bench to look permanently stained. I don’t understand how or why both my bed and bench have these stains on them from whatever they used. At first I thought it was just that the water needed to dry but 48 hours later I knew something was not right. I am so sad I paid to ruin my beautiful champagne tufted bed and bench that I truly adored. I considered paying another company to come out and clean my bed all over again. I don’t know what to do. I just can’t recommend them right now…😔😭
Service tech was very friendly
Good job on carpet as well as treating pet stains /odors.