based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Steve was great.
All. Great service. My rugs and tiles look great.
Very good
I have always been pleased with how clean my carpets are and your employees are always so professional.
You need to SEE how bad my carpet looks today since it's dried. However, a technician is coming out Saturday to fix it I hope. There are stains on my carpet where there were none prior to the cleaning. I vacuumed my carpet today with my Rainbow vacuum cleaner. The water was black, and my carpet was just cleaned the day before. We've only had socks on or booties over our shoes. As such, there's NO reason the water should've been black less than 24 hours later. I'm very disappointed with the appearance of my carpet.
Hi Marian,
Thank you for bringing this issue to our attention. We strive for excellence in our cleaning services and it is concerning to hear about your experience.
I apologize for the stains that were left on your carpet after our cleaning. Our goal is always to leave your carpets looking fresh and clean, not with additional stains. I'm glad to hear that a technician is coming out to address this issue on Saturday and we will do everything in our power to resolve the problem.
Please let us know if there's anything else we can do to rectify this situation. We value your feedback and want to ensure that all of our customers are completely satisfied with their experience. Thank you for choosing Zerorez and allowing us to make it right.
Sincerely,
The Zerorez Team
No strong chemical odors, only a mild shampoo fragrance. Minimal moisture allows carpets to dry within a few hours after cleaning.
Technicians are always prompt & courteous.
rug was extremely dirty Zerorez got it very clean
Great customer service!! Did a great job on our carpet !!
Your company always does a great job and clean up their messes (which is a big plus in my book)!
Very good, nothing needs improvement.
The tech listened to my concerns about the condition of my carpet and recommended what I could do to extend the life of the carpet. He took his time to clean the carpet and removed the stains to the best of his ability.
The carpets are always so clean and smell so good after each cleaning. Prompt, professional service.
Had a really poor experience. Called to speak to a supervisor and she never called me back.
That there is no soap residue left in my carpet. Weʻve had the same tech for several visits, which says something about the company. Reliable service & accommodating employees.
Jordan was very professional and did an awesome job on my carpets and tile floor.
Easy to make appointment. Professional and friendly. Carpet looks great. Always a positive experience.
My carpets look amazing!! Bryan was very professional. I plan on getting my tile cleaned in the very near future.
He did a nice job but idiot appreciates attempts at upselling!
The technicians are always polite. The job they do is always remarkable.
i like everything.......can't be better
Timely response and arrival notification. Friendly staff and professional service.
Didn't get coffee stain removed, was just straight coffee, no cream or sugar.
Service tech Asaxl was exemplary! Great personality, care for me and my home, great job cleaning!
My 2nd time with ZEROREZ👍👍👍
Very satisfied with how the cleaned my carpet & tiles but most importantly is Kanoa - technician,on time & even ahead of time ( really like & appreciated a lot )
Professionalism of Kanoa, really an asset to ZEROREZ 👏👏👏
The man who came out was very nice and pleasant. However the one piece of furniture we needed cleaned was stained with urine and it still smells. They are coming back out.
Major was extremely efficient; he explained every service; and was friendly. Our carpet looks great.
Fast and reasonably priced
Since I won’t see my rugs results for at least 2-weeks I can’t give a higher number.
The tech that came out, Fav, was very helpful. I wasn’t expecting it to take so long to get them back. and also didn’t expect to pay up front without seeing the results, but hopefully everything will be great!
Quality cleaning, competitive pricing. Easy scheduling, no hidden fees
have used you many times