based on 40012 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was very friendly and knowledable. I loved that the carpet was not crunchy after it had dried!
The work was good the technician did a good job ...very nice young man ...but for forty five minutes of work very expensive...considering no items had to be moved ..we did that..n my carpet had no stains..no extra work at all...the price was way too much..otherwise no complaints
When our tech Brett first came out to give us a demonstration back in Dec, he really got a portion of the high traffic area clean as well as an unknown type of stain. I figured we would have you do the whole carpet when we could afford the job. So this past appointment I was upset with two issues; first my verbal confirmation was to be between 8a-12p, but the call to me the day before told me it would be 10a-1p, which really messed up my day. The girl on the phone even saw a note for the appointment to be 8a-12p, but I have no explanation as to why it changed. Second, the high traffic area did not get as clean as it did on the day of the demo. I thought it might look better after it dried, but no; you can still see a distinct pattern of the dirty area. I hope my dissatisfaction get me a call from someone and possibly make arrangements to have someone come out again to clean this area like it was supposed to be.
Polite and professional, best at getting out stains. Carpets look good longer.
Ray, my carpet cleaner, takes the time to make sure that the job is perfect. He is very personable, knowledgeable, and concerned about customer satisfaction. My carpet looks great! No crunchy feel from residual shampoo! It dried very quickly. Everyone at work recommended Zerorez and I'll now be recommending it too!
My primary dissatisfaction was that as they started to clean I noticed they did not move any piece of furniture. When I had made the appt the operator told me they would move anything that was not excessively heavy. I was having my dining room, living room and family cleaned so the only item that is too heavy to easily move is a wine cabinet. When I asked the tech he said they don't move the furniture, I told him that was not okay and not what I was told on the phone and he said well what do you want moved and I told him everything. He said he could move 1 or 2 items but not everything especially since I had so much furniture??. The living room has a loveseat, couch, coffee table and end table and my family room has a couch, loveseat, 2 chairs and a coffee table. These are all items I can move myself (I'm 5 ft, 4 and 115 lbs) and there were 2 techs there. He called his supervisor and said the supervisor approved it IF I paid to scotchguard all the rooms. I did not need that done and told him I wanted to speak to the supervisor. He tried to call him back and he didn't answer. He finally moved it all but acted very put out and treated me as if I was being completely unreasonable. I also heard him speaking to his supervisor later and make a statement that I was mad at him and wasn't speaking to him which was not true I was upstairs working which I had been doing throughout the entire time he was there except when I looked downstairs and saw they weren't moving anything.
I like your whole process. I have never heard a negative thing about your company. The technician you sent here was a total professional. He was very personable and knowledgeable. I am very satisfied with ZEROREZ and I Have recommended you to family and friends.
Great customer service, great carpet cleaning, prompt service, they get the job done.
Totally friendly, informative and professional Technician,.....Ricky,....job well done.
I thought the person was very good at what he was doing and knew alot about what he was doing. the carpit turned out great I would recamend you to everyone...
Couldn't get out the pet stains, so paid to have carpet cleaned and ended up ripping them out.
Roy was very friendly, concerned about ensuring I was happy with the job he did. Gave a lot of useful information about carpet. And truly worked hard while he was at the house!!
They did a very good job, and speedy...
Thanks
KENT radio commercials.
Can't tell the difference from before and after
I like that there was ZERO residue that was left behind after the cleaning was done. I love that my 8-year-old carpet, tile, and upholstry looks BRAND NEW!
FAST. FRIENDLY SERVICE.
The carpets seem to come cleaner when I use Zerorez
Fast and worked really well.
Zerorez was able to get out stains in my carpet that I didn't think would come out. The person who did the cleaning was very friendly and professional. I wouldn't hesitate to use them again for carpet cleaning.
nice technician. carpets look great.
No chemicals used in the process and the carpets looked great.
The "young" technician Ray was polite and on time. The job he did was not up to what Zerorez had done for us previously. I had to ask him to redo an area and he said it was dirtly because my ari vents "probably needed cleaning". After he redid the area in question it looked better but still not what we expected. Today I took a small handheld cleaner to the area and you would not believe the dirt that came out. I used plan water on the area.
Twice i've had your company out to fix former pet odor issues. your company is not results driven (customer satisfaction) but rather contract driven. you now have $500 of my money and I still can smell the cat urine. if i hire a plumber, in exchange for a fixed price , I get results. not with zerorez. your technicians knocked a piece of art off a wall and broke chair rail molding, which i can prove with recent pics, was not broken before. If you can not or know not how to do what your ads say, you should quit the business. $500 i'm out, cat pee in my nostrils and broken molding to pay more money to fix!!!!!
no cruchieness after the cleaning
It took away the spots and as of today, they have not returned.
Cleaning method, quick drying time, good service.
The carpet was completely cleaned and is staying clean.
the carpet cleaning is always done well and fast. your guys are always on time and super nice!
The young man who arrived to do the cleaning was well dressed, courteous, and very professional. The price was as stated when the appointment was made and the job was done thoroughly and quickly. I am impressed