based on 39648 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best job of cleaning ever!
The service people are clean, neat in their appearance. The job done is excellent. I have Zerorez clean my grout earlier this year - Bobby was the service person and he was the service person cleaning my furniture - he's a great young man and does a great job. I always mention Zerorez if someone is talking about carpet, grout or furniture cleaning. You are a little more expensive, but well worth it
Carpet assumed to be a total loss... Zerorez brought it back to life!
I scheduled an appointment for the grout on my tile floors to be cleaned and sealed. They were only cleaned except the grout at the edges of the room was not. I had to schedule 2 appointments (and block out 2 full afternoons which is a lot when you have children and lots of activities) before they were completely cleaned and sealed. Then, when the grout was sealed, it did not dry well. It spilled on to the tile and looked terrible. There were shiny splotches all over the tile, and the sealer pooled in some of the grout. I scheduled another appointment for the floors to be assessed, and then waited for nearly 2 weeks before I even heard back about the plan to remedy the situation. Finally, we scheduled yet another appointment. They cleaned and sealed the entire floor, and now it looks even worse than before. The tile is shiny, and it looks like there are more drops on almost every tile in the room. It has been very frustrating. I wish they could make my floors look good.
Your service rep arrived on time, was very professional and helpful, did the job needed and was gone in about 1 hr. My carpets never looked better! You had been referred to me by 2 friends that had previously used Zerorez.
Great professional service. Timely. Beautifully clean carpets.
I appreciated the tec who did my job. He was kind and did a good job for us.
my carpets look very clean.
I was very happy with the cleaning job that was preformed on my carpets. The young gentleman that came out was very helpful, very
courteous and very considerate of my home.
Great staff and great job on the carpet cleaning.
Excellent professional service!
Carpet dried in small room, 11 x 12. Odor was strong to the point of making me feel ill. Left room and stayed in larger room that had also been cleaned, no problem. Ceiling fans were on in both rooms. Vacuumed dry carpets and odor dissipated. Please warn customers of this lingering odor after cleaning.
Uses water only, no soap residue; carpets clean up well; faster drying than steam cleaning; and technician Roy is very knowledgeable, thorough in cleaning carpets, excellent communicator & gives great customer service.
Friendliness of staff, carpets look great
You get the carpet super clean using just water, and it is only damp when you are done. A bit more expensive than others but really worth it, because nobody else gets the carpet nearly as clean - I will never use another carpet cleaner. I wish your company much success in the future, you deserve it!
Call to confirm arrival in 30 minutes. Courteous and professional. Very thorough cleaning of all areas.
No one has ever gotten my rugs cleaner. Your people have always went 100% do the best job.
Bob was very professional, very knowledgeable about carpet cleaning along with being very thorough about his work. Great work ethics too. we are very impressed that our 12 year old carpet looks brand new. We realize that our high traffic area is almost perfect and are very happy how that part of our carpet came out so beautiful. I've already posted my praise on my Facebook account.
Respectfully,
Name removed V. Rathbone
www.areallivepinkbat.com
Bob was very professional and explained why something was needed and the details about what he was going to do.
You are what you advertise. Great cleaning job, great service and great price.
Service technician and office staff attitude
quality is far beyond the competition
You are always on time, professional and my carpet and tile floors look brand new. I wouldn't use any other service.
Dave was very thorough and knowledgeable. We like that you don't use chemicals.
The technicians are friendly and do a very good job. The carpets look great and stay that way for quite some time.
I really took care of the issue and the representative who came was very nice
Our carpet looks new! Dave is an excellent representative of your company. He was courteous, professional and thorough. I never expected the results that we got from Zerorez cleaning. A three year old builder grade carpet looks as good as day one and smells great! Our carpet was dry in about 2 hours and all our furniture is back in place. We will use Zerorez every time!!!
The service rep felt like family, great in all aspects. I wish he could work with me, nice guy.
My carpet did not come out as clean as it did with other companies. But when I called the company to come back, they scheduled an appointment quickily.
I like the professionalism of the company and the fact that Torrie always seems to be right on top of everything. There is never a mis-step with Zerorez and Roy is terrific.....prompt, professional and very particular about his work. As a Realtor, I've used many carpet cleaning services, but Zerorez outdoes them all and their pricing is fair. This is a company that truly does go the "extra mile" to provide superior customer service. Name removed, Meridias Realty Group