based on 39676 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Every aspect of the company was outstanding!!!! Promptness, friendliness, professionalism, and overall the cleanliness of the carpet!!!!!
The person was really nice but
Carpet came out spotty or blatches everywere
dont like the looks of it
as usual the tech was on time and he called when he was on the way....the job was done in a timely manner. I was introduced to Zero Rez a couple of years ago......the original call was for my grout was black (I had my house rented)they did an amazing job.....so you have a customer for life...................
Great job. We are happy with the results of our carpet cleaning.
Carpets look great and love that you don't use harmful chemicals and soaps that leave residue in the carpet! The cleaning technician was very friendly and informative. I would recommend your company to anyone! Thank you!
Your product was able to remove stains in our building that we thought could not be removed. I also liked the customer service prior and after our service.
the job is done good my carpet fresh and clean no resdue and the the job is done fast
Zerorez has cleaned our carpets four times. We have had different technicians each time and they have been prompt, professional and courteous leaving us pleased with how clean Zerorez gets our carpets. Our guests are always surprised that after 10 years our white carpets look so new. I thank Zerorez for helping me keep them that way. J. Morse
Professional and friendly service. My carpet looks great.
Satisfaction guaranteed.
No strong odor, but a clean product.
Price was fair and the service excellent. Thanks Roy!
Arrived on time. Did a nice job cleaning the couch.
Roy was very nice and did a great job cleaning the carpet.
The carpets get extremely clean, do not have a chemical smell, and spots and stains are removed.
Empowered water,
Good workmanship, friendly staff, and no residue in the carpets or furniture !54
No soap
We are working on this now. Had a big job done. Paid over $2,500, floors and carpeting. Ceramic tile grout was cleaned. Result was fair only. Had guys come back to fix. Also left "window frame" film on tile. Looks better now. Also some stains did not come out first time but did second time. Was a little surprised this was not noticed first time. Was told it would look ok after it dries. Did not. Wood floor finish looks patchy. Are coming back next week. We will see.
your tech was knowledgeable and courteous. he made me feel comfortable with my choices. By the way my first name is Eugene not First name removed thank you very much...
Floor was left soaking wet to where we had to change socks after walking down the hallway. We wrung them out- it was that bad. Not happy.
seems like good overall, but need time to fully see how it works out.
I like knowing that the technician will be on time and do a great job of cleaning. Anthony did a remarkable job. Most of my 4 year old rental carpet links brand new.
Professional and effective. Actually, have already recommended Zerorez.
Fast, chemical free
The service was excellent and I need at least a week to ascertain whether my carpeting still looks like it does today! Will definitely recommend your company.
They were able to get some pretty nasty stains out.
The carpet looked great. The Tech was great also.
I am a repeat customer and I absolutely loved the 1st service we got and how clean our carpet was after the 1st treatment. However, the last service we got kind of left a sour taste in my mouth and I am disappointed due to a cost issue. When I called to schedule the appointment, the lady looked me up by my name and asked me if I was getting the same areas treated which included the living room, and 2 rooms plus a hallway. I said yes, and she then told me that you still have a special so she said it would be $109 for the same area. I went ahead and set up the appointment for the next day but was surprised when the serviceman told us it will be $139. After going back and forth about what I was quoted and how it's kind of ridiculous that we're getting the same areas treated and why the price changed, he kept explaining that he's a cool guy and that he's just giving us the correct price and that 3 rooms and a hallway really costs that much.
I understood what he was saying but I just felt like I was not heard nor was there any attempt to truly understand what I was trying to explain. Honestly, it's not about the money but more like a principle, coz I just felt like there was a disconnect somewhere. I just don't understand why I got charged a higher rate for the same areas I had treated before. Granted, maybe the 1st serviceman we had was the one who broke the rules and charged us too little, I would never know. The last serviceman we got told me he will let his supervisor know about the incident but I haven't really heard anything more about it after. A good thing he did at least though was to waive the gasoline fee which we didnt ask for but I appreciate that he offered that.
I really liked the way Zerorez cleans our carpet and I will no doubt still use the company for our carpet cleaning next time, but I just want to let you know that I will always have this reservation now in regards to prices quoted and how much it will actually cost, and I will of course share this experience as well if someone like a friend should ask. It is just disappointing that something like this happened when prior to this incident, I had nothing but good things to say about Zerorez even if the fee is more expensive than our old carpet cleaner.
Go over the areas that need cleaning...............