based on 39675 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looked great, and Brandon was great to work wit.
Carpet looks great and it's 12 years old...What can I say...
On time, efficient and excellent customer service skills for every tech I have used to date.
Being on time and being so professional.
Service is always efficient, professional and superb. I only use ZeroRez and would ONLY recommend ZeroRez to my clients. Appointments are easy to schedule, the technicians are always on time and the end result is always perfection!
Nancy Hutchings, Realtor
Meridias Realty Group LLC
My carpets came out great! They almost look new!
no residue new carpet feel
On time and service teck very polite. Will be calling back in six months!
Thank you again!
The technician was able to remove a spot on my carpet that I thought was permanent. I really thought I was going to need new carpet, but after he was done, the carpet looks brand new.
I liked the way that Andrew,the technitian explained the process of cleaning the carpet. He did an excellent job on the carpet and I would recommend your company to anyone I know.
I liked the e-mail with information about what you expected and what you planned to do. Very friendly person who did the cleaning. He did an excellent job.
Very clean process, no residue
I appreciated the professionalism and the assistance I received on the other end of the phone when I first made contact. There were discrepancies with what I encountered at the web site (such as available time frames) compared to what I learned on the phone, but it was all worked out satisfactorily.
The technician was prompt, very friendly, knowledgeable and professional. He did a great job with our entire household's carpet, one part of which we had no hope for, but he managed to make it look presentable.
No chemicals, no residue. Stains were removed with Empowered Water.
Carpets look great. Ray was very professional and did a tremendous job.
My carpet was not clean, my house smelled like dirty water, the technician talked to me like he was a science teacher, he told me about his commission, the technician was done in 20 minutes to clean 3 rooms, he told the manager I was concerned about the cost, which was a lie. I hired another company to finish and redo his work plus clean the rest of my 4500 sq foot house and now they are coming back to stretch it in the morning. Do obviously, I am not concerned about the cost. I was concerned about the quality of your company's cleaning. Completely unsatisfied, I only paid to get the tech out if my house. I have never been more unsatisfied with the work of someone. Will never recommend Zerorez.
Anthony Omstead was great. He was honest and explained everything. He is very kind. You are lucky to him as a part of you team. He did a great job on cleaning my carpets. I would define rely use your company again and recommend it too others.
On time, on budget, professional work, quick dry, very clean carpet result.
It was quick fast and done professionally
No chemical residue
Very satisfied with results and technician is very professional.
I was totally impressed with results of your product. Your technician was most helpful with any question I had and most of all he conducted himself in a very professional manner.
A smile would be mice
Good job, quick but a little pricey. I thought $5.00 per step was a bit much for the amount of time to clean one step, also "fuel charge"??? REALLY?
Great Results.
Everything is ok
I spoke to your office person Jackie, and we are having the job redone after we move in during late October. Luckily I called within the 15 day period to bring some items to Zerorez's attention. Jackie was very helpful and a neighbor who had your firm do her carpets recommended Josh Jones so that is who we are requesting. I would be happy to take this feedback program again after the next redo of our area rugs. Thank you.
Not sure if it was the cleaning product or the technician, but not 100% satisfied with results. traffic area could be cleaner, small spot in 2nd bedroom remaining, Most carpets dried in normal time, the first room, master bedroom, took much longer to dry. (Still damp at 9 pm but dry in the am). Cleaning was done at 9am. Technician was pleasant and courteous. At this time I will probably return to previous carpet cleaner I have used in the past.
The carpets come out great.The quick dry time is a plus. Andrew was very pleasant and professional. Thanks.
the carpet was soft after cleaning