based on 39675 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
done a good job great guy who done the work and fast to but you fee is high
The products worked. The service tech Danny was professional in a friendly manner. He was on time and well groomed. I have not stopped smiling at the carpet. The other companies that I used in the past never had the carpeting look any where as clean as they do today.. Great job! Best of all NO RESIDUE. I would recommend your company.
It really does a good job. You cleaned my carpet and love seat, both came out real nice.
great job of cleaning the carpet. However, 24 hours later the carpet is still wet.
Communication and professionalism.
easy to schedule, good communication, friendly tech, quality job overall
The two men were in and out of here quickly and did a very good job. There was a short drying time compared to other companies.
Jason was friendly, professional and quick. He was there early, but called first to make sure it was ok. He talked to me about other services like grout cleaning, but wasn't pushy or aggressive about it, which I appreciated. I will definitely use you again
Efficient setup and clean up. Friendly service agent. Helpful explaining.
Needs for improvement: Wipe up the excess water left on the hard surface floors.
Apply the stain guard with more & care to thoroughly cover the area.
Not sure yet, still getting to know company
Loved that it got a nice, deep clean and not too long of a drying time!
outstanding service in every way, thanks
The Technician, Roy had no real idea of what he was going to have to do. He made numerous calls to the office. We had requested Duct Cleaning and Tile Cleaning. He did not have a tall enough ladder to take care of the ceiling vents in the living room and one bedroom, so we let him use ours. He also did not drill bits required to undo the vents, again we lent him one of ours. Please note, he was very polite and did a good job. He should have taken care of his calls and finding out what his job was going to be BEFORE walking into our home. This action would have added to the company's professionalism.
did a great job and was on time. But I am still waiting for my invoice, was told it would be e-mailed to me. we appreciate you sending to me.
No soap.
It does a good job with carpeting, but we had the marble tile cleaned and it was a little disappointing. I have never had you do a mediocre job, but this time, the grout is still dirty. PLease contact me so we can discuss this further.
I can be reached at Phone number removed.
smells clean, no chemical smell
Carpets, tile, grout, all came out very clean, as promised.
service tech was great. (Jan) although you don't ask, what I don't like is your pricing. I doubt I will use you again 5 rooms that we have to clear and pre do vacuum etc costing $350 ish is way too much. Tech was here less than 2 hours. That equals 175 an hour. Plumbers don't charge that much and their knowledge and personal investment in tools and van and licensing is at least equal...........so probably never again
Great Job
I've used Zerorez here in Las Vegas and also in Santa Fe, NM. The service has always been professional, thorough, and courteous - - and the prices are very competitive. Roy, the service man who came out was ON TIME and very courteous. Work was completed in a timely manner. Keep up the good work!
Friendly knowledgeable staff
I thought some of the spots that were dirt and not from animal would have come cleaner. Area rugs that were extra are OK. I am not sure I would use service again as it is quite expensive. $99.00 plus small hallway and 2 area rugs turned into $189.00 To much money for me
No smell just clean Looks good. would call again. thanks sherrie R
Your service person was very good and did an excellent job cleaning our carpets.
The fact that you don't use heavy chemicals. The gentlemen who came to clean were professional and well informed about the product.
Very good job. Carpet is very clean
Our technician, Jerod Phipps, was very knowledgable, courteous and professional. He did a really good job and our carpet looks great! We will definitely recomment zerorez.
Anthony was very efficient. He arrived on time. He was neat and clean while working. He was careful around furniture etc. Best give him a raise..I was sorry I failed to offer him water or a coke when he finished...
Danny was on time, explained the processes and went to work. Carpet, especially the stairs came out great.
Thank you.