based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Just continue the good work.
We didn't appreciate being up sold on the extra pet stain remover. When the guy showed us all the stains with the black light we thought ok $100 to get rid of them is worth. He assured us he'd show us the removal of the stains with the black light after the process. When we asked to see the stains he said, 'we'll it's not going to look different with the black light but you got the treatment so you should be good to go.' We would have never spent $100 additional dollars if we knew that was going to be the outcome.
Before I used your company I used to use a chemical cleaning company. Most of the spots they couldn't get out and my carpet was grey grey grey looking. Zerorez got out all of the spots...and it looked like a new carpet. I am a real fan of your company. My neighbor is going to use you too!
Everything was okay, but O had a room where a urine smell was present. The technician did use a dedoderizer, but it still smells.
I always use you because its always a good job and not overly wet.
Hard working Professional, on time, neat and clean, does a good job
I love that there are no harsh cleaners used to clean the carpets. Staff was very friendly & prompt.
The guys were great. Very knowledgeable, friendly and professional. I'm in a rental home and whoever cleaned the rugs before I arrived I don't believe did a very good job. Now my rugs not only look great, but they feel so soft when I walk on them. All I can say is they just feel "clean" now. My guest bedroom had a few accidents from my "old" cat (poor thing). I wouldn't let anyone stay in that room. Now the room is fresh and clean! I will definitely have the carpets cleaned by Zerorez when I move out next fall. And I will also be telling all my family and friends about your services! Thank you for such an enjoyable experience. And thank you to Anthony and Kimle (I might have misspelled that sorry) they were fantastic!
I like your Service people. They are very thorough and polite.
technician was courteous and friendly. good job done
Methods and materials are exactly as advertised
Friendly, professional staff. My carptet stayed clean even after several days, no spots resurfaced!
Very friendly, helpful and respectful cleaning technician. Did a good job in a timely manner. Apprised me of other services they offer, but was not pushy when we declined.
The carpets are very clean and there is no odor.The technician was prompt and very professional.
It's aRug and Floor cleaning service that does not use soap and I have the Kangan machine for drinking water which I know has
many benefits too! My family and I are trying to keep our world free from chemicals that can hurt the environment and the people! Zerorez has captured the method that helps clean your home and keeps it safe for family and pets!
I have used them over the years several times and always love the clean smell the next day and there after! Thank you!
Anthony was a lovely gentlemen who did a beautiful job! Arlene Bates. Las Vegas, NV
Jarod was fantastic and my carpet has never looked better. I was very disappointed in the service until Jarod arrived. I was told I was the first appointment, although the stated arrival time is between 8-10am. Jarod did not arrive until 9:47am. I was 1 1/2 hours later to work than anticipated. When I called the ZeroRez office twice, the girl was rude and dishonest about the situation.
Quality work. Polite technicians
Friendly and helpful, both on the phone and the personable technician.
Your Tech did a great job. My carpets were really dirty.
My carpet stinks after you cleaned it. One of your employees came back after I complained about the nasty smell of the carpet and sprayed a diioderizer and the carpet still stinks. I have used other cleaning companies and never experienced this problem
Very clean. He worked very hard.
He wanted to add additional services to more than double the cost
the extra service to fluff the carpet did nothing
The clean solution not shampoo
They are always fast, on-time, professional and do a great job without harsh chemicals!
We liked your service, what other services do you have besides carpet cleaning?
Arriving on time of apt.
Whatever it was it totally restored my carpets.
Carpets were cleaned beautifully. Tech was courteous, professional and did a great job
Professional, Timely, Great value for the price point.
Your advertising via mailer and Heidi Harris cemented my decision to buy from your company.
I have recommended your services to my administrative assistant who will be calling to schedule an appointment as well.
Deep cleans without soap.