based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technicians always pleasant and on time. My carpet is 11 years old and I have 2 dogs, a cat, and 2 children living at home and it always turns out looking like new carpet.
Anthony was knowledgable about the particular carpet I had which is not a typical type. I got an education and clean carpets.
Thank You
Method/execution/Professional/Very courteous and personable technician/he (Juan) did an AWESOME job!
THE FACT THAT YOU DONT USE CHEMICALS TO CLEAN THE CARPETS.
Jan the tech that cleaned my carpet was amazing. He rocks
Andrew was very professional and informative not pushy or misleading like other companys. The carpet looks and smells great. We will be calling to do the rest of the house.
Quality of work and showing up at scheduled time.
Andrew and Andrew were great. Very courteous and efficient.
I love how clean the carpets were after they dryed
Prompt service, personable technician, and great results.
1.I like the no soap cleaning process.
2. I feel Andrew is a real asset to this company. He has great customer service, remembers my dogs when he comes and takes the time to greet them and discuss with me the job and what is needed. He is over-all a friendly professional person a pleasure to deal with.
Professional people
good servicee
$2/sq.ft. For an area rug is outrageous. Your prices are apparently designed for the wealthy. I could not in good conscious spend $650 to clean rugs. I don't know how you stay in business.
The service man was. Courteous, clean, and efficient. The only problem I had was moving some things back that he had moved. I am 82, in fact almost 83, and handicapped. I really reached my limit in trying to move back the things I had moved to plus the things he had moved. Example -- a piano bench with sheet music in it upside down on my couch. I really would have paid extra to have everything moved back the next day.
not happy with one of my area rugs
Wil was the Tech that came out to do the service. He was very polite,through & careful. He walked the house to see what was needed, asked if there were any area's of concern and went over the charges and gave me the total. He explained the process and that it smells like orange peels. The Service was Great!
We are having another house done by Zerorez on 10/28/14 and I would like to have Wil come out again. Very pleasant young man. Thank you
VERY PROFESSIONAL AND CLEAN CARPETS ALSO
I love that is a GREEN company.
You advertize fluffy carpet after. My carpets were crunchy. They are still crunchy in some places.
The gentleman was fast, efficient, and did a great job.
The finished work is always excellent and the drying time is minimal
To expense. I think I could have used 1 or 2 5 gallons for the areas.The area that was the worst smells clean but doesn't look clean.
natural no chemicals
I like the fact that you don't leave the carpet wet. Your service representative was very nice. I did not like the fact that you had an automated recording call me and give a different time than I had agreed to. The recording didn't even identify who it was??? I think it may be broken.
Friendly staff, pet safe, easy scheduling and great results
very nice employee who did a great job on our carpets
Your company is one of a few that actually cleaned the carpets and made them look new. We are very pleased with the results and service provided by your workers.
The provider was knowledgeable and did a great job on the carpet!
Works great, looks good time after time