based on 39678 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stays cleaner longer. Fast process.
service was great but if I had not used you before I would have hung up on your appt. setter, she was just flat rude and I told her so
Fast, efficient, friendly.
Wonderful work dedicated staff great results
The thoroughness - the professionalism - the friendly techs
Everything.
no residue
No overpowering smell, your staff is very friendly, and my carpet jsut always looks great when you're done!
Fast service and great work! My horrible old carpet has new life!
They showed up within the time frame, very courteous, professional, and performed the job that they said they would. I would recommend to a friend.
I found out the hard way the two men I had experience with misrepresented themselves! It's not your fault they were liars and just didn't come out until we had several conversations! I never met either one in person they were both from California! I think you do as good a job as any of the dating services maybe even better! I just had two bad experiences and need to not try for a while! Jasmin Thank you for the lovely customer service you were very helpful and I appreciate your kindness, Name removed
good job and professional people
I love the idea of no chemicals and no smell in the carpet afterwards. Also the carpet is soft now. I also mentioned to Ray that I was going to be rearranging the furniture and asked if there was a way to get the nap up where the sofa and chairs have been sitting for 9 years. He said we could try the BrushPro and it would look a lot better using that than just using the steamer. It looks beautiful. You can't tell where the furniture was at all!
I honestly feel like I was completely ripped off. I was charged $250 to have my wool area rug cleaned. The main reason I had it cleaned was because of the smell - which the technician (Juan) said happens with wool rugs. It smelled better for 2 days, and now smells just like it did before it was "cleaned". I felt that Juan was very polite and respectful, but I am extremely disappointed with the results and the amount I paid. I will not recommend Zerorez to anyone.
service was great, Ray was very helpful explaining everything, he did a great job.see you next time.
Have used zerorez 3 times. The quality of work on 2 of the services was excellent. The person who preformed the service was extremely professional. This last service was definately excellent.
Excellent quick service. Great way to clean carpets and technician was honest neat and on time.
Give customers a break on the price when they only have 2. Tech was clean wore booties used corner guards and did a nice job. Gas fee rip off. That's why a 7.
Very friendly and though job well done. I would like to have addition carpet cleaning performed soon. I only had a few high traffic areas done at time of service but now see some other areas to be serviced. I will call to make an appointment.
your service man Will was great and I am very pleased with the results, I have recommended your services many times. Sheldon Weiss
Our carpet came out like new
I love that it was chemical free and the technicians were very nice! My carpets looked great after they left, but as the dried and over time all of the stains came back. So they are all still there.
Pay more attention to areas of concern. Our carpet was pretty bad in one room, and it did not get any better after your team came. The other rooms were great.
Quick and thorough. Left no trace of dirt behind
No chemicals and the professionalism of the technicians.
This was my first time having my carpets cleaned by Zerorez. I always cleaned my carpets myself because I was afraid of chemicals. Our daughter had her carpets cleaned by Zerorex and I was amazed how well it turned out without harsh chemicals. It made me a believer and I made an appointment. Jonathan arrived explained the process and I was blown away with the results.The carpets that are 20 years old looked like brand new again. Great experience.great product. Jonathan did a fantastic job. He was very professional. I feel like I am in a new home. I will use your services again. Very pleased with results.
Easy to make a reservation, on time service, happy, helpful technician
Explanation of services by techs on site could be better. Techs should follow though with what they agree to do
After hearing about how good you all are, I think the carpet cleaning was just avergae. There are a few areas that still have some minor stains in it.
The provider was knowledgeable and did a great job on the carpet!