based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the process of cleaning without detergents and my carpet always feels so soft afterwards. Also, my upholstery was beautiful and natural after cleaning.
Everything was perfect!!!!
Will was AMAZING!!! Excellent customer service as well!!!
Technican Anthony was terrific. Knowledgeable, explained the procedures and extra products. A valuable employee.
Juan was very professional and explained the process thoroughly. Although I did have to pay significantly more than the initial quote, it was worth it to have the stains COMPLETELY gone from my brand new carpet!
Carpet almost dry & smells amazing!!
The product left a nice smell, felt clean, left no residue/ crunchy feel on carpet.
They were prompt and our carpets look amazing
Best carpet and tile cleaning we have ever had
I love the way my rugs and carpet look and feel after Zerorez has cleaned them. I have a small dog and a toddler and I especially like the fact that no chemicals are used in the process. GREAT JOB!
Ben and his assistant were very plesant, knowledgable and helpful!!!! Thanks guys!!!!
Very good worker.Feel like I'm getting value.
First my technician was 2 hours late. Neither the dispatcher nor the technician said sorry until I pointed out that no one had apologized, sorry goes a long way with me. In the hold time the recording spoke of making ravin fans... I am in retail and I have read raving fans and at no point was I calling your taxi. I asked Sydney, to call me back and left several messages, he did not. I wanted a faster solution and he offered to re schedule me after I had taken my dressers and beds out of my rooms. I outright asked for a discount for my dissatisfaction. Sydney said he could waive the $8 fuel surcharge. I accepted his gesture but had to tell my technician myself about the discount. The carpets look good though. A little more communication about the eta would help. Ray was not so nice. Juan was friendly and great... He should be in charge.
Your product makes my carpets come out cleaner looking than the chem-dry company I have used for years. I have recommended your carpet cleaning company to a few friends already. Your service technicians are friendly and do a good job cleaning my carpet.
Great service. 5 stars.
My carpet looked great in a short amount of time.
My only disappointment was not getting Andrew to do my work since I specifically requested him and I did not have any urgency. Brian offered for me to wAit, but I had already moved all my rooms to be cleaned. He did a good job but it did seem that my carpets were left wetter than when I had Andrew. It took all night for things to dry.
Really appreciated that the product leaves no residue or used harsh chemicals but was tough enough that you were able to completely remove heavy soiled carpet stains...left the apartment smelling great! My contact with all Zerorez representatives, from making the appointment through the completion of the entire process, was exceptional with everyone being kind and professional and they kept me informed and aware of what I could expect.
There was a major disconnect in pricing between the first and second time I called for quotes and a third disconnect when the cleaner came to the house
fast, reasonably priced
very impressed with the service thank you
Carpets are clean and no smells of soaps or chemical after they are done
I liked it didn't take long. I did however found it a little strange that when I paid in cash I wasn't even asked if I wanted my change back? It was only three dollars so I didn't make a fuss about it but just came to me a little odd? If your clients tip however then I feel bad that he thought I gave him a three dollar tip. I'm not sure if you tip him or not?
No chemicals, soap. Carpets dry soft.
carpet looked great friendly staff
The carpet/area rug cleaning was expensive. I appreciate that the couch was cleaned for "free" but the total bill was still nearly $1800. I was told that the area rugs would be taken out and back in 7 to 10 days ago. I was told that I'd be called and given an update at about 3 days. --that didn't happen. I said that I wanted to surprise my wife with having them cleaned and in the house before she returned in 7 days. I was told I'd get a call and let me know the delivery date and that they'd make "every effort" to get them in by Thurs (yesterday). Well, my check cleared and I haven't heard a thing from zerorez... and I still don't have my Persian and camel area rugs back. I'm dissappointed. What could you do to make things right? Get my area rugs returned -- cleaned -- ...now.
It works!
Wish I could submit the 'before' and 'after' photos! Brandon is the BOMB!
The carpet looks wonderful...and fresh. It is very clean without chemical odor. Excellent service man. He was quick and thorough.
I really liked the two Andrews .....they were friendly,clean and did a fantastic job.I will use Zerorez again and will request Andrew. Thank you,First name removed
Service was quick and thorough. Had area rugs cleaned and they look great. Friendly employees.
That there is no soap used