based on 41173 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets look and smell great, our technician (Luiz) did a A+ job. Thank you!
Very clean carpets and excellent service. Louis was professional and did a fantastic job
When I called for a quote I was asked what I wanted and explained floor types very thoroughly I was told it would be around $29 an area plus an additional $35 dollars per carpeted area for pet treatment, depending on stains. Estimating around 300-350 I made the appointment. The day of the appointment, I got a call asking if they could come immediately instead of the 1pm appointment time. When I said I needed it to be 1 like the appointment, the technician was unhappy and annoyed. I didn't hear back until about 10 after 1pm that the tech was just now en route and he didn't arrive until after 1:30pm. When he arrived, he asked "What do you want done?" I am not sure why I went over all this information with the person who made the appointment if that information was not going to be relayed. After assessing the house, the tech told me it was going to be $793. This was insane to me since the original quote was no where near that. He stated the $29 per area was only carpeted areas and did not apply to tile which was 1.25 per sqft. I told him no way that's not what I was quoted and I wasn't going to pay that. He then said he could discount it to .66 per sq ft and the new total would be $575. At this point I asked the tech to leave. He said he would call the office and see if he could find out who I spoke to and have the customer service department get involved. I told him I spoke with Angela since I had it written down and in a few minutes he said he would honor the $350 I was expecting.
In the end, I got my floors done for the price I was quoted so I am not expecting compensation. That being said, your team needs to work on their communication both with clients and with each other. I was already so exasperated with the process before the tech even got there, to be slapped with over double the original quote was insane. I would not recommend this service to anyone because although I was happy with the outcome, it was not worth the hassle or the headache.
SERVICE TECH WAS VERY ACCOMADATING GREAT JOB...ENJOYED HIS APPRECIATION ON HIS TIP...T.Y.
your service is outstanding and i have no complaints about your products
No residue.
This is the third time I have used Zerorez and I am again delighted with the results.
Your guys were very friendly and knowledgeable.
I still can't believe they got the red wine stain out.
No chemicals! Carpets look like new!
My carpets look brand new! We had very heavy traffic areas and it looks great. Your team was professional and genuine from the quick call back to the actual service. Everything was super easy. Kudos to having such a great team
It looks like you charged me $32 for a tile cleaning that was supposed to be free. I have called and emailed the office a total of 4 times, and it's been over a week since your service, and no one has answered that simple question: was I overcharged or not? If not, why not? I'd like to use the service again, but until this is cleared up, I can't.
No residual on carpet and friendly carpet cleaner.
The service was excellent, 2 very knowledgable service men, and very friendly and polite.
How well the product, cleaned our carpets. There was some improvement efforts needed by techs. That's why 10 was not given as a rating. I will recommend to friends, as I will continue to request your services, in the future.
They did a great job cleaning our carpets and are very professional!
On time - courteous- great price!
Next to NO odor !!! Any odor present is likely wet carpet -- not "chemicals". Service personnel are knowledgeable, courteous, and quick to complete service.
Very clean. Technician Anthony was awesome
My carpet was cleaned, and felt clean under bare foot as well as the scent was nice. I think the main appreciated was the professionalism of the employee even making my appointment with Gabby, great phone etiquette.
The Technician was great and very friendly, the prices on the tile cleaning are a bit high which is why I did not give it a 9 or 10 most people myself included love this service but can't really afford to spend this much on a tile cleaning.
The technician was vry courteous. The carpet came out wonderful.
Your technicians were great and they really wanted us to be happy. Thank you!
Staff are ALWAYS very courteous, friendly, and keep you informed of their arrival time. Wouldn't use anyone else but ZEROREZ.
no chemicals
Natural!!
quality cleaners, prompt, helpful
Your serviceman.
they were on time aand very pleasant to deal with
Process works
I was able to get is scheduled quickly, the technician was friendly & polite and get it done in a short amount of time.
No chemicals and it did a very nice job. Will definitely use again in the future.