based on 40319 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the questions that I had they were able to answer. They were very nice
Could have spent a lot more time to make sure of a job well done. The edges needed extra lova and I can little effort was put into getting the carpets as clean as possible. 2 bedrooms, a hallway and stairs all done within less than an hour is a pretty good indicator it was a get in get out collect kind of job. And the tile cleaning wasn't impressive at all. I can get them cleaner without any special equipment. However I didnt pay for the free 100 sq ft so i cant really complain, but I'm glad I didnt. Overall, yeah the floors are cleaner, but the job could have had far more effort put into it to ensure a thurough cleaning like the comapany cares about its work.
got my carpet really clean!
Your staff that does the cleaning,& how well they clean the carpeting.
I like to system with no soap resedue
excellent service by the technicians
Rug is clean
the cleaning was done and the operator was very nice and did a good job
The carpet that I hadn't cleaned in 4 years looked and smelled so clean when it was finished.
I like the product and the service. I love that you employ the military.
Very good product and services and good rep that came out. Only thing I didn't like was that I never was told there was a minimum when I first called and made the appointment.
Professionalism of employees
Our technician Dale Polk was awesome!! He walked us through and explained what he was going to do. The products not only are amazing, but they left the house smelling great!! Our house looks brand new again! I love it, thank you ZeroRez!!!
This is probably my 4th or 5th time using Zerorez and I have been very happy in the past. However, this time, I have a problem with my carpet. I contacted the office and send a picture of my carpet to the technician's phone. My problem has not yet been addressed and I contacted the office on Tuesday of last week. I am still waiting.
Tech. was very thorough and did a great job. I have already rec. you to several friends.
This was a preliminary service to see if the process would clean a nasty stain on the ceiling of a motorhome. It worked very nicely, unlike some others, and we are proceeding to finish the project on Tuesday, August 18.
They were very professional and courteous. Did a wonderful job!!
The end result was good, and the rugs were cleaned, but I didn't feel comfortable with the conversation with the technician. He offered me the option to send the rugs in for "a deep clean," at a premium of nearly $300! You mean you can't get the rugs clean here?? Then he wanted to take them out on the driveway. The driveway is filthy! Fortunately, we have a clean garage, and opted to have him take the rugs out there, as he said there would be a wet mess in the house. I didn't have him do the chairs I wanted cleaned, because the pricing was another $200 or so--way too expensive. Disappointed that Alan Stock is a spokesperson for this, as I usually trust what he says.
No chemicals, carpets look great, technician was extremely personable and professional
Need brandon back
Your service tech was really nice and very professional. Your company has the best satisfaction guarantee policy out there, PERIOD! I very much appreciate your efforts and would recommend you to anyone...Thank you!
Everything.. I don't remember the guys name who came but he did what he said he was going to do.. He was very friendly and knowledgeable about the services.
Positive techs. Fast an,d efficent
On time and job well done!
the service was excellent the team h was on time and very efficient
It is clear to me that Customer Satisfaction is paramount. Return trip promised; return trip made; no charge; excellent results. Juan Meza, the technician who treated our carpets and rug, did a perfect job. Pet stains gone; carpets and rug look like new. Juan is a serious, highly knowledgeable professional, who puts a very good face on Zerorez.
Products and technique used allowed for very quick drying with no chemical odor.
QUALITY OF SERVICE
The no rez, ease of use.
Professional & Very clean carpets & tile
Had a nasty stain on a carpeted motorhome ceiling. Tried everything but Zerorez finally removed it.