based on 41173 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick professional service. Wil got all the pet stains out and left our carpet looking like new.
No harmful chemicals. Our cleaner was also very nice!
I think it would be a benefit to your customers if you were to lay plastic down on floors prior to bringing hoses in from outside. The hoses were dragged on the ground and then through my home. I was disappointed that you didn't provide something to put down and didn't want me to put anything down because it would make the job more difficult. Person performing job assured me hoses were cleaned after each job. Even if that is the case, doesn't solve the problem of the hose touching the ground from the van then into my home
Everything
Carpets and tile grout look great. Your workers were kind and respectful.
Have the estimate quote over the phone be closer to the actual cost
It did a great job
Pet friendly
Too much to mention. If you want to contact me please telephone. As of now I would not contact you again to do any work for me nor would I recommend you to any of my family, friends, neighbors or to any other people I employ to do work.
First name removed
Quick and not harmful to pets
The tech was very good, proud of the fact that he did a excellent job. I definitely would use Zerorez again. Ask for Brandon the tech we had the pleasure of having as our tech.
We like that the products used by Zerorez not only clean the carpet, but also do not leave chemical residue. This ensures better health for our family--especially for our kids with severe allergies/reactions, as chemicals most carpet-cleaning companies use cause severe reactions for our kids. We were very impressed that Zerorez stuck to their "guarantee" with us when we had concerns. This ensures that not only can we utilize their services with confidence each time we need carpet cleaning, but that we can refer them to friends and family with that same confidence for honesty and excellence.
Anthony was a hard worker and made everything beautiful. I will definitely call your company again!
you are very disorganized with your appointment you don't know what you're doing
Art did a great job getting the carpet cleaned, was very professional and explained everything along the way.
Water-based, so no residue on carpet; carpet dries rapidly; technicians knowledgeable, good communicators/educators, thorough, helpful, thoughtful.
I sent an email after the cleaning. It has to do with your advertising on the radio. I signed up with Dave Ramsey at $33.00 a room, then i heard if you typed in Allen Stokes name you could get your rooms cleaned for $29.00 each. The only time i heard about a minimum price for cleaning was when the service provider showed up and announced it. To me that is false advertising and I felt compelled to take the offer as I needed the work done............so, how likely are you going to be in your advertising in the future???? The carpet looks clean but when I walk barefoot, is it normal to have the carpet stiff? Regards, Name removed
Great results
Anthony, your technician, did a great job! Also, I gave a full response to a request for feedback, yesterday. Did you get it?
Good carpet cleaning method! Good sale too! Very nice reliable technician !
Clean floors. No harsh chemicals. Friendly service.
We were pleased with the job the technician did.
Your prices are not in sync with the quality. I have spent much less for the same result. So much as I hear you advertised, I am disappointed with the result. The test area on the tile looks great. The carpet not so much
The technician was on time, friendly and professional. He did a great job on my 15 year old carpet. Only bummer was a coffee stain that wouldn't come out, but that's not his fault. The rest of the carpet looks great.
Pet friendly and doesn't have a perfume stick to it.
Overcharge for 2 small urine stains, carpet didn't come clean as we expected
I was referred by a work associate and had also talked with a few people that said they were happy with your service. I was given one of the owners names I believe it was Doug and called him to let him know what I was looking to accomplish. I explained I wanted a fair deal and a good technician he said no problem and he had someone call me to schedule a appointment. That person was very nice and told me about the $29.00 per room special and explained stairs were extra and gave me a rough estimate of approximately $225.00. I was ok with that amount I usually pay $160.00 with the company I have used the last 4 or 5 years. When its all said and done I end up with a bill for $364.00. The carpets looked ok I had hoped the wear areas would look better the carpet is fairly new. I was also surprised that all that work could be completed in approximately 1 hour. I look forward to hearing from someone in regard to this survey. Phone number removed
Very professional
The traffic areas didn't come as cleans as I expected.
No residue. Dries fast