based on 41173 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Try not to tack additional services to estimates.
OUR CARPETS A LOOK AND FEEL VERY CLEAN AFTER YOUR GUYS LEAVE.
Priced right and serviceman didn't try to up sell for items I didn't want. Would recommend.
If the upholstery cleaning can come up cleaner than prior to cleaning, that would be great, or if offers of great discount for follow up cleaning within a period of time such as within one or two years, so that carpet and upholstery can keep up in good shape.
Your system does a very good job at cleaning carpets. I like the fact that it doesn't contain detergent. I really like your employee, Andrew. I didn't get him last year, but I did the year before. I was very happy that I was able to request his service this year. My carpet turned out great!!
The water hose leaked some sort of white residue on the tile floor and it hardened into a crust that was difficult to remove.
Tech was so nice and friendly, he also called prior to arriving with an estimated arrival time. He was very knowledgeable of the services he was providing. I rent currently and the carpet is older, they looked great after zero rez! I look forward to using you in 4 months when I move.
The associate worked ver hard and took pride in the job. I hope after 15 days my carpets looks as good as it did after he cleaned it. I have white bright carpet which has never seen shoes ever.your associates couldn't believe that the carpet was never cleaned in 24 years. First time cleaning it happy at this point.
your man was very professional and the product excellent, will definitely use you again
Very pleased and the gentleman that did our carpets was a very nice man and caring as to not damaging any of our things!
Technician and quality.
When I called to set up an appointment, I explained what was going on with the carpets (pet urine). I was told you would be able to get it out. Your company came out I paid $240 to have it completed. At that time your tech should have said he could not save the carpets. So after paying $240 I had to pay again to have carpets ripped out and replaced. I know you want business, but having the tech tell someone, wow not going to be able to fix this problem, because this is there expertise, would have kept me as a customer. It saddened me because I had heard nothing but great things.
Always professional. Great employees. Great work.
No soap. Lasts longer. I gave you a positive review on my YouTube channel "Xplorer First name removed".
we feel the man was too much in a hurry and had to be reminded to go over the high traffic areas,
we realize he is paid by the job and not by the hour but come on. He was polite enough and did go
over the high traffic areas but my wife had to remind him. This was not very professional in our mind.
mr Last name removed
Always professional and the results are amazing
They do such a good job and it drys fast.
Very effective and reasonable rate. No hard sales
Great results. I thought I might need to get new carpets and grout for my tile.
Nevermind - everything looks like new. Our technichan was terrific and very knowledgeable.
Cleans well and dries fast. Friendly and helpful staff.
Not completely satisfied with work
Your technicians do a great job and are very professional.
Carpets now smell like dog dispite adding the pet treatment. Carpets too over 24hrs to dry. I plan to call and request the carpet be cleaned again propert, or I would like a refund.
I was interested when I saw your prices vs your competitors so I decided to give you a try and I was blown away. Your tech was awesome, very professional and the carpet looks fantastic. I have 2 small kids that definantly make keeping the carpet clean a challenge but couldn't believe the life that was brought back to my carpet.
My associate (Jerome?) was extremely thorough and educated on carpets!!
The representative that came out to clean my carpets, Anthony, was absolutely exceptional! In addition to patiently answering all of my questions (and I had SEVERAL...lol) he arrived at my home on time, was very respectful and EXTREMELY personable. He did an awesome job on my carpets! I cannot say enough good things about this young man. I will DEFINITELY be recommending Zerorez to everyone that I know!
It was fabulous....
My first service was fantastic! The tech. was courteous and prompt and used a rotary carpet (brush) machine while extracting. He pre-treated some areas of the carpets. The results were outstanding.
My latest service (yesterday), were lackluster. When I asked why there was no rotary(brush machine) used the tech. said that that was commercial? The tech. seemed to only want to up-sale the service. The house was empty of furnishings except for a ten by ten area of paint cans and tools on a tarp and the tech. wanted to charge to move it. It took one minute to slide it into the kitchen. The tech. complained about the paint smell (freshly painted one week prior)and said that it would probably give him a headache. The tech. did not want to clean the carpets without the pet treatment.
I will not be disparaged; I think Zerorez ultimately provides an un-comparable service, I just cannot explain why the two services were so disparate in results.
Never thought my carpets would get that clean
Clean, quick, friendly. Our rugs look great