based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pricing could be a lot better
Your employee was very polite, helpful and not pushy. I like that the carpets dry quickly and the stains did not return. I also love there's no residue after the cleaning.
I had Ray and he did a great job. I'm asking for him in the future.
While I felt that Andrew was a great technician and did the best he could I am left with soiled rugs in the dining area.I didn't notice it until the evening light on Saturday when it was quite evident that the rug was not cleaned the way we expected. Andrew mentioned a small area in the room that seemed unlikely to be 100% clean however what I noticed is in other area of the rug which I discussed with Andrew and he assured me that the rest of the rug came clean. I would like to the room redone by Zerorez. The steps and the room came out great.
Very great service, Chris is very knowledgeable
The technicians came within the expected window, but we didn't receive a call beforehand indicating that they were on their way. Regardless, they both did a good and thorough job, and we like the results.
The sale person knowledge of your products.
Your team, especially Todd and his partner Roy who spent time getting the tile cleaned and working hard on the marble floors in the 2 bathrooms to bring back the shine. The tile throughout the house was really dirty especially the grout which was black instead of the original color of of light brown. Todd did a great job, there are still just a couple of spots in the grout which is still black but I will try an work on them.
did not clean as commercial states. carpet less than 1 year old. No kids or pets
Knowledegable employees and a good product. We will recommend.
Customer Service
I thought you did a fantastic job. My carpets and tile look brand new. I have already recommended you to several of my friends!
no unpleasant fumes
Everything was as you said it would be.
Excellent man did the job.
Your technicians have always done a fabulous job. Very professional. I have referred you all to many friends. In fact, while my carpet was being done yesterday, a neighbor came by. Your techs went to his house and scheduled him for Wednesday. I wouldn't use anyone else. You will be doing my tile shortly. We had you do my Dad's house last week.
Be more straight and forthright with the prospects of removing (or not removing) stains in carpet. Don't do it if you truly believe it will not succeed.
The cleanest
Awesome service! Ray Muniz did an amazing job. He answered all of my questions and did a very thorough job. We will definitely be using your company again!
Fast, easy
Everyone is friendly, service is quick and neat
The technician that did the work was outstanding.
The appearance of no soapy residue
The quick drying
I felt the reps who came were pushy telling me my carpets were worse than I thought bumping up the price.
After 10 or so visits to my home over the past many years, you would think you could get a price quote within the ball park.
Phone quote was $212. On site quote was $340. Not happy.
Thorough and dried quickly
Dale the tech did a great professional job very happy with the service
Technicians were knowledgeable and proficient in resolving my water flood problem on the carpet
No chemicals
Seem to do thorough job
Courteous and efficient employees, excellent job.
Recepcionista should be more interested in solving your questions.
No soaps in cleaning process. professional empolyees, timely