based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timelines and responsiveness to the initial contact and inquiries was very good. Excellent cleaning job, and friendly cleaner! Would definitely recommend Zerorez!
Knowledgeable staff & fast service.
Great results.
no chemicals or soap residue left behind
Carpet looks great. No harsh chemicals. Friendly, professional staff.
Well , my appointment was in a Friday 3-6 pm window and no one showed up by 5:15 pm . So I called was placed on hold for 25 minutes , was disconnected , then I called back and received a voicemail to leave a message . Called back and was told zero Rez dropped the ball and I would be placed on the schedule for Saturday . I wasted three hours of my time on Friday . It would have been nice if I received a major discount .
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Carpets are clean and smell great. Awesome service
My rugs have always come out nice and clean. The people that come and clean are very professional
It is almost dry when they finish. Carpets are not soaked! And they are not crunchy with soap residue. Clean. They also arrive in the designated time frame. Technicians are always polite.
Professional
Our 13 year old carpet looks like new again. We will not have to replace it yet. The tile and grout cleaning made it look like I had just installed fresh grout.
It is very likely I would recommend Zerorez! With my last service, I was out of town and my husband handled the carpet cleaning techs. I already had the service set up with Roy who called to confirm the appointment. I was only expecting to pay $240. I was upset to find out my husband paid over $400. Don't get me wrong - even my husband said the carpet looked better than the past cleanings by Zerorez which I didn't think was possible and he did approve the additional service, I felt that since I was the one who set up the service I should have been called to approve the additional service.
fast and thorough.
everything and Will was such a great guy I hope all your guys are like him as he says much for your business thank kyou
Caesar was very polite, professional, courteous, knowledgeable and friendly. He is a great asset to your company.
I like the fact that soap is not used and the carpet is left soft.
I paid extra to have the dog urine removed but the smell is still there.
After watching the guys on the morning blend for months cleaning filthy carpets, it was a little disheartening when I was told to get my dirty carpet clean, it would be an additional $45 for him to deep scrub.
For the record, He did a good job and was polite.
The wait time to too long. The window should be shorter than 4 hours. I have use your company 4 times and each time they tell me a 4-hour window and each time its at the end of the 4-hour window. Seems to me you could call the customer if you know you are going to me another 4 hours.
Technicians are professional and efficient, and very nice! End results are always fantastic.
Service rep. Darryl was great. Came early and did a good job. He was very informative when I asked questions. Nice personality. Good representative for Zerorez.
Technicians were helpful and answered all questions. They did a very thorough job.
Best carpet cleaning I've ever experienced.
They clean and you can tell the difference and polite tecs
First,the 100 square ft of tiles offer,nobody mentioned it has to be a single area,it says 100 sq ft.period.No noticeable difference on grout before and after.Stains still there on certain areas.Your rep was like a car dealer,pushing to sell me the pet treatment,I only have a cat.But I guess that's how he got trained.Overall, not impressed at all.
Thank you so much! My place was ruined from my pets, and after the cleaning and pet solution used my house is free of order and looks pristine. Thanks, again, our cleaner worked his butt off!!!!!!!!!!!! It made such a huge difference!
Everything was done very professionally and the products used left no nasty after smell. The carpets look amazing so thank you very much :)
Good job.
That the carpet drives quickly and has no residue. Our carpet looks brand new after they come and clean it.