based on 39686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Consistency in performance of the service results.
As I explained before, I've used your service I believe a total of 4 times previously. The first time the owners of the home I was renting had you out to clean prior to me moving me in. The first two visits went extremely well. The last two however changed my opinion. The third visit the Tech showed up and asked if I could fill his tank with water as someone had used his van and not filled it up. This last visit, not only did I supply the water but I had to let it run for the entire cleaning. So basically I got charged $298.00 to use my water and run it through your system.
I'm resending this because although I received a call from "Brad" that I missed, I never heard back from him. I left a message for him after being told he was conducting a "Training Class" with the gal that answered the phone, but never heard back. I just feel that charging folks that kind of money to clean carpets using their water is a little exorbitant, and I would be real hard pressed to recommend your service to anybody.
There's no chemicals used.
You do a fabulous job, the techs are knowledgeable and professional.
We utilized your company because we like that your product does not leave any residue or use harsh chemicals. I could not be happier with the results or the incredible service provided by Luis! He is incredibly professional, highly knowledgeable, personable, skilled, extremely courteous, and all around I couldn't have asked for better service. I would recommend him to anyone! Our tile before and after was dramatically cleaner and our carpet looks fantastic! Thank you! :)
Dee was amazing. Professional and couteous. I'll be requesting him next time I call Zerorez
The carpet was not wet all day and looked great
I was disappointed that some pet spots could not be removed, but I understand that not all spots can be dealt with. The technician worked hard and overall did a good job.
prompt and excellent service
The guy who came and cleaned was very positive and polite. And asked if I was pleased with the job, or if he needed to go over areas again. Nice man.
The knowledge of carpeting by your employee and the company's method of cleaning.Our carpet man was very thorough and detailed in his service.
Rob my technician. Totally customer service oriented. He represented your company extremely well. What a professional with an awesome attitude.
Everything was completely as I would like to be
The service was excellent and my carpets were dry within an hour. The customer service when booking an appointment was easy and excellent. The prices were amazing and affordable, as well. Overall, I had an amazing experience and will be using zerorez again! Thank you!
Excellent service with very good results.
Fresh smell and very clean carpets without the hard residue feel. Very happy with the customer satisfaction policies. This was a redo of a previous cleaning and the process of getting another carpet cleaning much easier than expected. Thank you and carpets looked better than ever.
Ray does excellent work, arrived early and was professional and efficient.
The service and the products. I just recommended my son in Sandy, Utah.
Fast service......friendly agent
How friendly and quick the person was.
Ray was very nice and professional. He did a great job and we felt comfortable with him in our home
Loved the results....my carpet looks brand new
cleans the spots very well and they stay away longer than anyone else product
did a great job!! every time
You did not disappoint me at all. I was very pleased with Jared who served me and his results. I am not the kind of person who recommends services to others--not my nature.
We had a wonderful experience with Ray! He was kind, helpful and very knowledgeable. Our carpets and furniture look great. Thank you!
No soaps or residue...hot water deep extraction...good pricing for the value...professional.;..
Offer more specials..
Carpets are not as clean as I anticipated - possibly due to age of carpet, but I have had them chemically cleaned before and they came out much better. I used Zerorez because of your advertising on KJUL and really expected more.
Carpet is only nine months old wasn't really that dirty. Carpet looked good in some rooms and was crunchy feeling when it dried. My two chairs still had dirt and cat hair in the seams, seems like they could have looked better. Tech was very nice just seemed like my place was wet just not clean