based on 41173 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was good. Tech was great.
Word of mouth
Fast and efficient service, commitment to excellence, and the fact that my 20 year old carpeting looks brand new again.
Your employee, Shannon, was incredibly kind, on-time, hard working, and the light colored carpet looks new again. I'd definately use Zerorez again and request Shannon.
Fast and thorough great service and the guy that came out was very nice and polite. Great employee.
Grout cleaning
no residue and no odor
How the tech took his time to make sure the job was done well.
The technician was amazing and did a great job
Fast and efficient
How fast and efficient the whole process was from the moment I made he first call to when it was finished at my home.
the quality of service provided
The Ad stated Carpets pre-treated, cleaned & Sanitized for only $29 plus 100ft.of tile cleaned FREE......
No tile cleaned... I guess pre-treated was me moving the furniture and vacuum.
My house is small (only 1600sq.ft.)
the 3 bed bedrooms are small.
The carpet is covered with a king size bed in one, twin beds in one and office carpet is covered by office furniture and plastic mat for chair.
So it was just walk areas that needed cleaning.. There was pet urine on some of these walk areas.. I was told it would be an extra fee for this..
Was I supposed to tell him No and not have carpets cleaned .....
then after they are cleaned I'm told there is a fee for scotch guard..
$461 is too...much .... never received an itemized receipt....
It took 2 days for the carpet to dry.......And cost a $150 a room....
Have been sharing by bad experience with friends........
No chemicals and the rugs come out so nice and clean.
Always on time and the service on Monday is the best we have ever had. Anthony P. did a fantastic job... We hope to have him next time also. Thank you Anthony !!! Mr. Last name removed
On time . Professional ... and does a great cleaning
ontime & completed the task in good time.
Always on time, work is quick and professsional
The guys gave me a great cleaning on the carpet. Very , nice , friendly and informative. Couldnt have asked for a better experience
Prompt, professional, friendly.
This was the 2nd time i have used your service
Carpet dried pretty quick and looks great. Had kitchen tile cleaned too and looks great. Thought price to seal grout was a little high, but since cleaning was "free", was worth it as it looks great too.
Give lower cost estimates, rather than having to negotiate such a high price down to a more realistic price for services. The representatives for the company were extremely polite and professional.
Nothing that I can think of. The reason I give it an 8 is because I have only used the company once and I don't base recommendations on one association.
they were excellent service the man that di our carpet shhould recieve at 11 he was great
I really liked the carpet cleaner that did my carpeting. He worked really hard to get a cranberry juice stain out of the carpet. He did a really good job. I have used you in the past and I think his name is Al was very good.
That you don't use any chemicals to clean .
I love the chemical free treatment. ZeroRez was fast and efficient. I would recommend them in a heartbeat!
Carpets look and feel like they are brand new. Very fast drying. No ripples from soaked carpets. The Carpet Technician was very professional and explained the entire process.
The ease of getting an appointment,the on time service,the quality of the product and the knowledge & friendliness of the workers.