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based on 28818 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zak was great. Absolute great young man. Give him a raise
The quality of this service and products was excellent. They got me in last minute which I really needed and did an amazing job. I was very happy with the service especially since I have a dog and a baby that's about to start crawling so we wanted the carpet extra clean for the baby and I feel that's what we got. Great prices as well.
Our technician Garrett did a great job. He was very professional and answered all my questions. Also, it reflects highly on the company when a marked vehicle with a uniformed employee comes to the customers home, as ZeroRez does. It reassures the homeowner that the cleaning service is legit and safe. I also like the non-soap technology that's used on the carpets.
Great service. Arrived promptly and thorough explanation of process and available services.
Excelant product and service. Pricing is high and that's why the 9 and not 10.
The kindness and courteous professionalism displayed by the person that answered my call and questions. The service person, Garrett, was very detail oriented, gave me a great description of the service to be performed and was willing to hear my questions. The carpets look new, bright, soft and so cleaned !!!! - even though they are four years old. We were amazed to the fact that there was not wet soak feeling nor residue. Great job!!
Your people were very friendly and very professional. Did us a good job and I will use you again.
On time with friendly service. Definitely will use your company again.
Carpet was inspected for spots, treated and cleaned well. Drying time was less than expected!
Quality
Very professional, complete job
Great job!
I really like how the carpet dries quickly and no heavy chemical smells.
I stopped using other carpet cleaning services 8 years ago after using Zerorez the first time.
My carpets are clean, and I feel good about that.
The service man was friendly, prompt, and did his work quickly. The work was done quickly and he did not oversell the products that he thought would be helpful. Very positive experience!
CARPET AND TILE WORK IS GREAT
The quickness of the service and the great job getting our carpet clean. Austin was great!
Everything!
Good job. Very Friendly
Great service and excellent result
When the person came to clean the rug they didn't put any covers on their dirty shoes and when they went upstairs they stained our rug. When he cleaned our tile he didn't do a good job there are large areas of grout that are still as if it was never cleaned and for $175 for such a small space that's pretty ridiculous. I also had to clean the tile 3 times to get a horrible residue off of it which was extremely annoying. Overall he was just dirty he got a lot of water on our carpet while cleaning our tile it was pretty ridiculous and unprofessional. I would have given you 0 stars, but he had a good demeanor and personality and the grout that was cleaned correctly looks good. Way over priced for the work and for the fact I had to put work in. I was so annoyed by his dirty demeanor I decided not to have our tile upstairs cleaned because I was afraid he would ruin our stairs and hallway carpet.
The tech, Mitch, was very knowledgeable and professional. The service was quick and well done.
everything. On time, did a good job. Very satisfied.
I was very pleased with Robert. Very nice young man. He explained everything before he stared the carpets. They look great. Thank You
Carpets always look great and servicemen are very professional
Excellent work my rugs look wonderful. Technicians were on time and very knowledgeable and courteous. Great job!
Professional technicians and safe product for my child.
No residue
Robert, technician, worked with us in obtaining the service we had been led to believe we were getting. Office personnel needs to provide additional information regarding specific stains that would be additional charge! Unfortunately, the stains we were charged additionally for have come back. I have another appointment set up for Wednesday AM to reclean those specific areas.
Excellent service