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based on 29143 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality and feeling of personal service.
Zerorez personnel were prompt to call to arrange an appointment, and the rep / technician initiated a courtesy call before arrival. Much appreciated, especially during the busy pre-Thanksgiving timeframe.
The rep is a very nice young man. But I was surprised that he had no answer when I asked about follow-up for routine maintenance of the carpet and the sofa, how to treat spills or whatever.
As an example, after he left I noticed dark lines along the side of a sofa cushion that he obviously couldn't get cleaned (or may have been missed). I wish the spot had been pointed out, with possible suggestions for alternate cleaning methods. No one likes to find a surprise.
I will probably hire Zerorez again, and have already promoted my positive experience.
Good job, professional and respectful employees
Zerorez got very old yucky carpet very clean. I could see and feel the difference. The technician was very straight forward, helpful, and polite.
On time, professional, and efffective
Customer service is superb. Always on time. Great job!
Each staff member I was in contact with was very courteous and followed through on what they said they would do. I was happy with the service.
Technician was excellent! Should be nicknamed miracle worker. Thank you so much!
Very knowledgeable and thorough.
Efficient, clean, individual who did my cleaning was excellent.
Great services all the way around!!
Very thorough, courteous and professional. Floors and carpets look new!
Knowledge and service of technician
Our first experience with Zeroex, cleaning of carpet, was excellent . The agent, Regan was very knowledgeable and meticulous, based on that experience, we contracted Zeroex to clean our tiled floors , over 700 sq. feet. Unfortunately, we were unable to schedule with the same person. The cleaning was only an ok job, with puddles of water and water marks left behind requiring a thorough mopping afterwards.
Professional and prompt service
Was prompt and professional service
Great job!
Reliable, fast, clean service
Quick,efficient, and no oily residue
The service is great, the results are excellent and the employees are very professional.
This is the only carpet cleaning company I’ve ever used where you are required to move the furniture yourself if you want the rug beneath the couch, loveseat, etc. cleaned. Everyone else has employees that do that.
Your employee helped move portable things but I only got about two-thirds of the area cleaned that I paid to get cleaned. He did offer to help move the heavy things but said they shouldn’t be put back on the carpet for several hours.
That would have required me to move all the heavy furniture back by myself. That’s just odd.
The quality was comparable or a little better than companies I’ve used before. But when you factor in only getting part of the room cleaned the other companies’ value is probably better.
The guy who was sent to do the services I requested was really professional. He did a great job in a timely manner. I am well pleased with the results.
No chemicals
1st time customer. Very good result. We plan to use you again!
Professional, friendly, thorough service! Highly recommend!
I like the friendly and knowledgeable Technicians. Always on time and efficient. job well done.
Technician was very helpful, polite and through. Carpets look much better.
Service tech was great , tile turned out great . Will have your company out again
Great service.
their customer service was excellent! So kind, professional and nice.