Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 5, 2019 — Rated 10 out of 10 by Mary Winter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets were so clean they look new and all pet stains and other tracked in spots are gone. When the team was finished the most of the carpets were almost dry and smelled good.

Report a concern   February 5, 2019 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The results are like new carpet!!

Report a concern   February 5, 2019 — Rated 5 out of 10 by S.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I made the appointment on line. It said clean three rooms and get 100 square feet of tile cleaned. I had six rooms and hallway cleaned. When I asked him about the tile cleaning he wanted a coupon. I didn't have a coupon because I never saw anywhere where there was a coupon to be printed. I just thought that was pretty lame. He did a great job of cleaning the carpets but the tile thing has left a bad taste in my mouth.

Report a concern   February 5, 2019 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice job done by Randy Phillips.

Report a concern   February 4, 2019 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals in the solution.

Report a concern   February 4, 2019 — Rated 10 out of 10 by W.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Out standing service!

Report a concern   February 4, 2019 — Rated 4 out of 10 by T.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

quoted $154 to clean ended up at over $600

Report a concern   February 4, 2019 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cost, friendly employees

Report a concern   February 4, 2019 — Rated 0 out of 10 by L.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had to show the carpet tech that using a little “elbow grease” would get the spots out. I wasnt warned I should Be wearing gloves to protect skin either so skin was very irritated where the cleaner splashed up on me. He spent a lot of time in the one room where there was the recent spills but spend maybe 1 minute in other rooms. None of those spots came up even the slightest. Was really disappointed as we have used you before and seen better results. :(

Report a concern   February 4, 2019 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your prices are great and your technicians are very professional.

Report a concern   February 4, 2019 — Rated 10 out of 10 by A.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, thorough

Report a concern   February 4, 2019 — Rated 8 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

What a couple months so i can tell if your cleaning really works. They all look good the very next day.

Report a concern   February 4, 2019 — Rated 0 out of 10 by R.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I called and setup an appt for the carpets to be cleaned in my home. I made it very clear to the young lady on the phone exactly what I wanted to have done. I wasn’t able to be there when the technician came to do the cleaning. He was able to talk the gentleman at my house into adding on items I didn’t want or request. The technician worded it in a way that it would only be one price, but when the bill came it was significantly more than explained. I called to speak with a manager and left messages. I received a call back almost two weeks later. I was told I would receive a call back with a resolution and have yet to hear from anyone. It has now been a month. As the client who made the request/appointment, I don’t feel I should be responsible to pay for something I didn’t authorize.

Report a concern   January 31, 2019 — Rated 9 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eco friendly, effective, no soaps

Report a concern   January 31, 2019 — Rated 10 out of 10 by Marie Wasson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service man, fast, efficient, job well done!!

Report a concern   January 31, 2019 — Rated 10 out of 10 by N.D.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

TOTAL SATISFACTION

Report a concern   January 30, 2019 — Rated 9 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They arrived on time were courteous and got the carpet incredibly clean.

Report a concern   January 30, 2019 — Rated 5 out of 10 by C.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I just don't think that the cleaning result was a good as we have previously experienced. I acknowledge that our carpet is 10 years old in 2 areas and 4 yrs old in the other so no cleaning could make the carpets look like new.

Report a concern   January 30, 2019 — Rated 10 out of 10 by Sam and Diantha Roberts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love your service guys. They are typically very knowledgable, polite and hard working.

Report a concern   January 30, 2019 — Rated 10 out of 10 by Michael Clay Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Torrance was on time and very friendly and did a very thorough job.

Report a concern   January 30, 2019 — Rated 9 out of 10 by Anne Sollee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick to schedule an appointment and easy to work with. Great communication! Arrived on time and completed the service in a timely and professional manner.

Report a concern   January 29, 2019 — Rated 7 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

I am not sure how I feel about y'all selling air purifiers and discussing that with me I felt like I'd ask the salesman into my house when I just asked someone to clean my carpets.

Report a concern   January 29, 2019 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the technicians are very professional and respectful while they are working. They are also willing to move any furniture. They make sure to find out exactly what we need cleaned and other options to help clean up the carpets and best options to treat the different areas.

Report a concern   January 29, 2019 — Rated 4 out of 10 by L.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your man had us move dinning room chairs! He did as little as possible! Stanley steamer was much more complisating for three rooms and 99 dollars! Not impressed!

Report a concern   January 29, 2019 — Rated 10 out of 10 by Hien Trang Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was good but the technician was surprisingly very knowledgable and took his job seriously. This is what makes the difference.

Report a concern   January 29, 2019 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great chemical free cleaning
Great service

Report a concern   January 29, 2019 — Rated 10 out of 10 by Lynn Collins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Top notch service.

Report a concern   January 29, 2019 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, friendly technician, great job!

Report a concern   January 29, 2019 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreviated the honesty and knowledge of the specialist who came to my house.

Report a concern   January 29, 2019 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was quick and efficient.


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