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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Office staff was not very friendly when I called Monday AM to get an approximate time for when service would be Monday afternoon. I was informed I would get a call 30 minutes prior to technician arrival and had technician arrive to my home with no notice and he showed me where he had provided an ETA to the office.
Office staff should be re-trained on notification of customer contact before appointment and also reinforced positive customer interaction. Of technician had not been so great I would not be recommending ZeroRez for future use.
Your technicians did a great job.
No follow up by CS/Ops and after redo, carpets look no better than previous services.
Steven did a great job
Torrance was incredibly friendly and knowledgeable about the Zerorez value. The cleaning was much better than expected! We will be using Zerorez at our new home.
great job good customer service will use Zerorez again
Technicians are always friendly and do a wonderful job. Our house is always left clean and smelling refreshed.
The carpets dry quickly. The carpets are not saturated with water.
The carpet came up very clean and the technician was very careful and communicated the process very well.
Thanks
I like the clean without the soap residue.
Whata I appreciated was the friendly nature of the carpet tech, his ability to work with us and answer questions. The only thing that I would prefer is to be explained the process of cleaning the carpet. It starts with a solution that lightly saturates the carpet and then comes back with the powerful carpet cleaning extraction device. I thought the first application was the cleaning and was initially disappointed until I realize the job was incomplete. Other than that lack of communication, I am satisfied with the services and glad I chose Zerorez instead of some lesser quality shop or cleaning company.
The service man was professional, quick, and did a great job on the carpets; they look great!
Great service and reasonable prices!!
Great job! Fast and professional.
Dalton, your technician was terific.
I was thankful for your dog urine solution. Although I didnt have many spots, it saved my carpet. Thank you.
You've had 2 chances to make it right and it still isn't completely right. I think I will just move on with my life and figure out something different.
Always do an excellent job and very professional service technicians.
Was very impressed with Sharod, would like him in the next cleaning.
service man was very professional and courteous. carpets were very clean!
Absolutely LOVE your service!
The technician was so helpful. We just bought a new home & I never knew how dirty tile could get but my floors are like new now!
Carpets were not as clean as I expected afterwards....
The technician that cleaned my Coil touched something and caused my AC to go off and I had to pay to get an ac guy to come out and fixed what the technician refused to
Fast and efficient. Smells great.
The carpet turned out really better than I thought possible and the technician was very personable and helpful. He is an asset to your company. However, I did not get a receipt, so will forget who to call the next time I need the carpet cleaned. Can you please furnish me one by EMAIL. Thanks,
Name removed
5804 Teal Ridge Drive
Arlington, TX 76017
Email address removed
Thorough service without leaving gunk on my carpet.
The technician tried to sell me pet pretreat for $60 a room. I said no. He then said he would mix up the treatment apply it and if I liked it I could pay him in a tip which is very unethical. He ended up charging me $60 but treated all 4 rooms. Initially it was $60 for one room but he would do the second at no charge. I feel I got a good deal but feel cheated for the technician asking for a “large tip” if I liked the non smell afterwards. I said if I pay for a treatment I want it on the bill. As far as what you can do to make things right, I will leave that up to you. Also I did not receive a receipt👎
Your customer service and technicians were exceptional.
Gentleman was very professional and courteous.
Everything was good except the grout didn’t get as clean as I’d hoped. The technician was very polite and professional.
We had our air ducts cleaned as well as the fan, etc. I appreciate knowing we are breathing in clean air.