- Phone: (214) 372-5326
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based on 84637 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Straightforward transaction, time- efficient service
The technician was very knowledgeable and courteous. The carpets look great, but unfortunately, you can still smell the pet urine.
My carpets are still have visible spots and it still smells like pet odor. I was told that a pet enzyme would be used to help with the pet smell.
Please fix this asap.
Fast service,professional,done in timely fashion
My carpets look better than after any previous cleaning I’ve ever paid for & RAYMOND was just wonderful! Very professional, honest, up front, patient, thorough & and all around pleasure to have in my home!!! I hope he will be training new employees as he is precisely how they should all work for to represent this company in the best possible light.
I’m sure the equipment & the Zerorez process is above reproach but people like RAYMOND are what sets y’all apart from all the others!
Tech messed up multiple walls. Very inexperienced and not worth the price.
I've used them twice. Both times I was highly satisfied. My carpet and stairs were filthy since I have son's and their friends coming in and out of the house. I highly recommended them.
No residue,great job.
We like the non-residue service. It leaves no odor from cleaning products, but removes the stale carpet smell.
Really appreciate the professionalism and the thorough work our representative provided.
Thank you!
My carpet looks amazing !
Lakeim did a great job! He also told me about some of your other products and services. He was very knowledgeable and helpful. Will definitely use this company again!
Great job at cleaning my carpet! Torrence was very good at what he did and took time to explain everything to me:-). He was super polite and respectful too!
No residual anything in my carpet.
Customer service! Technician was great
Darwin did a great job and I will tell you that it made a huge difference. I had the carpets cleaned about 1 month ago and they still looked dingy. Now they look almost new!
Great job! On time and very courteous.
The person who came out was very nice. He explained the process when I asked and he was very thorough and quick. My carpet looks good! I was very pleased with the service.
Charles was awesome - he was polite and did the work quickly and made sure everything was picked up after. The email that you were going to be in our area was the reason we booked anything that was a GREAT marketing move. Made me remember I needed/wanted to get something scheduled and I didn't have to wait a long time to get it done.
Excellent service and knowledgeable personnel.
The cleaning was O.K., but it took much longer than anticipated or told it would take for the carpets to dry (~12 hours +). But, the best part of the service was the service tech. He was excellent! He was very customer focused and informative of other services that could be provided without being pushy or over selling. He was neat and clean and has a very pleasant personality.
Professional, efficient & friendly
The cleaning of our carpet was not as good as was expected. I could have done this with my personal carpet cleaner and save $500. :(
Worker was not as thorough as the first worker you sent.
Easy to get an appointment and quote for services. Staff were knowledgeable and very respectful and personable. Couldn't ask for anything more!! They also have a good work ethic.
Very late arrival. We purposely scheduled this to allow for drying time before our kids got out of school that day. It cost me $300.00 in lost wages waiting for arrival. I had to initiate all but one phone call to foster communication.
Always feel like Nicole and dined.
One of the things I love most about Zerorez is they were very prompt. They came prepared, and fully equipped. The communication excellent and the service was five star. I would truly recommend their services to others. The quality of work was excellent I was impressed thank you for your services we will continue to do business with your company thank you once again
I wasn't home but my husband said the tech took time to do a good job.
The carpets always look and smell much better.