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based on 83909 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We didn’t realize it would really be $2000 to thoroughly clean our carpets. When we scheduled online, we were under the impression it would be $350. We also feel misled that the 30 day guarantee doesn’t apply because we couldn’t afford to do the thorough cleaning.
Anthony H is a conscience and thorough technician; we were pleased with the timely and efficient results. We have used your firm in the past and will continue to do business with Zerorez in the future. Thank you.
Fast, efficient
Your technician was knowledgeable and did a great job for me. It was a big job and he handled it very efficiently.
The stain worked on at $75 on has a circle around it....right at the entrance to bedroom. I probably need to have someone come out and remove the circle from the cleaning agent.
It is confusing to a consumer to learn that each stain requires the $75 bucket to get the stain out. Way to expensive to go that route.....
Extremely thorough, actually early to arrive and did a great job. I won't use anyone else!
Excellent job getting up old stains.
Arrived on time, completed work in a timely manner, carpets look good.
Customer server was enjoyable
The floor seems to stay cleaner longer. No smudge trails.
I do like the services and the results....however, when I booked the 3 rooms for $99.00 - NO WHERE does anything tell you on line nor when I spoke with a customer service representative that there would be an additional charge for "oversized room". I believe this is deceptive. So on top of the "environmental" additional charge of $10.00 - now I was faced with "oversized" room charge of $15.00 for two rooms. The service rep did agree to only charge me for one room instead of two. I appreciate his compromising with me - BUT my frustration comes with not being told up front of this additional charge. One of the rooms that was to be an additional charge - has a pool table in it (with no floor space underneath it to be cleaned) - so essentially there was very little floor area to be cleaned. Then the living room was the other room - and I believe it to be the average size of any living room area found in an 1800 sq ft house. While referring anyone...I would be sure to warn them of unadvertised additional charges. HIDDEN FEES ARE NOT APPRECIATED.
Raymond was absolutely amazing. I was at work but my husband took care of everything. I showed up as Raymond was putting away his equipment. He was very nice and respectful. He went above and beyond what was necessary. He answered all of our questions and addressed any concerns.
Will definitely use Zerorez again and if possible, request Raymond. Thank you!
Zerorez is amazing! My carpet is 17 years old and I have always had two dogs. I used to clean it myself. I told the technician I did not expect miracles but he laughed and told me that he was a miracle worker. He was. My carpet has never looked or felt better. I love Zerorez!
Vary professional
First time using company. Ease of booking an appointment was great, as well as overall service process. Technician arrived as expected, and completed job within a reasonable time frame. He was very courteous and thorough.
I like that there’s no sticky or slimy chemical residue on the carpet after y’all leave. And I love that the spots all came up and when one reappeared someone came out to fix it free of charge!
The technician was very friendly. He was thorough and fast.
Very friendly and informative.
The professionalism that it was conducted. It was explained every step of the way. No surprises for me.
Ease of appointment and no chemicals. My technician was great but your company does focus on upselling. We only did something additional because of our technician.
Very professional!
Technician was very good, polite and friendly. He got here on time and the carpet looks great.
The process was great. The rep was very knowledgeable however I paid over $200 for two rooms with pet urine treatment and the pet spots are starting to return. Please advise how this can be resolved...Thank you
Excellent service.
on time, knowledgeable technician, gets the job done quickly and thoroughly
Clean carpets that dry quickly. Liked our service rep.
Quality work.
Hi, thanks for this. Can you actually have Dominique Finley and Steve send me the before and after pictures? They took a number of them and mentioned it would be included in our Invoice, but I did not receive any.
They both did an AMAZING job - professional, courteous, smiling, engaged, and very focused on doing their work well. I am very pleased in what they have they done - carpets, stairs, rugs, couch - everything.
I understand that Dominique has been with Zerorez for 7 years; I would greatly recommend him for a franchise spot that opens up in Southlake. I am confident he will run an excellent business and receive many similar reviews to the one I am writing here. He is an individual that will thrive with such an opportunity.
If you would like more feedback, please feel free to call me. I very rarely have an experience such as this, so he and Steve need to be recognized.
Thank you!
Name removed
Phone number removed
My technician was kind, respectful and knowledgeable! The carpets look great.
VERY
The guy was nice and he explained very well.
Only thing is not a single stain came out.
I would say may 1 or 2 may not come out.
BUT NOT A SINGLE ONE.
Need to change your advertising Claim.
Jim