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based on 83908 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, quiet, and clean.
Wish I would have paid more attention to the "trouble/traffic areas" being treated more … instead of moving things around while the technician was at our home.
The technician who cleaned.our carpets was great. However we had the protectant done upstairs. Our dog had an accident and there was no difference than before in the cleanup process. The way it was explained it seems it should have been easier to clean up and not have sunk in so much. I was told it would cost over $100 to have someone come out to re-clean the area and see if there was a permanent stain. After paying over $500 for carpet cleaning this just seems unacceptable.
Very professional
I spend 369 but the only place was super cleaned is my husband walking closet because he charges us extra for heavy traffic area..the rest of the carpets need another company to clean it again..
My technician was great! Always satisfied with zerorez.
Service was great. I will use again and I would like to have the same guy that came out to clean our carpet. He was really nice and did a great job!
Great technician. He did such a thorough job cleaning my sectional sofa. It looks new!
The technician was excellent but was put in a bad situation.
My time window was 10-12 and he didn’t come until 1pm.
Love way my carpet look
Great Techs and very good process
Easy to schedule, timely and work after traditional hours
Dillion did a great job!
Dillion was great. Very knowledgeable.
Darwin was my technician. He was wonderful, and I will use him again. He did a wonderful job on making my carpet look new again.
We are moving into a new home. The previous Owners had several pets and even though the carpet was new we wanted the carpet and tile cleaned. We like that idea of no carpet cleaning residue and have now used your services three times. Joseph was absolutely amazing, he went above and beyond to address my concerns and correct them. He was extremely personable and provided splendid customer service and promotion of Zerorez
Service was amazing. Technician was courteous, quick and very informative. Highly recommend Zerorez to anyone with children!
Very friendly and fast.
I liked the fact the carpets were not "soaked". Technician was very prompt, friendly, and helpful throughout the process.
Your tech was very knowledgeable and worried more about my budget then I did. My mom recommend and you guys came highly recommend from others in the area. Bring new to Dallas from Cleveland,Oh. I will recommend and continue to use your services when needed. Very satisfied. Thank you
The carpet is good as new! Technician was wonderful!
This was the second time I had Zerorez out to clean my carpets. The work was great. The price, however, was a moving target. There was no explanation as to why the quoted price of $1,000 became $1,600 before he left. I won’t be calling you again.
Your technicians entered a room they weren't cleaning and disconnected some of my husbands equipment. Furthermore after complaining to the company your response was "the technicians said they didn't go into that room." Basically calling me, your customer a liar when we aren't asking for any sort of compensation. Then I was told "I just dont understand why a technician would go into a room they weren't cleaning." My response was "EXACTLY" there is no reason. So why would I make up a story like this? The manager has yet to respond to us.
The service person was AWESOME. Very professional and went the extra mile.
Stains removed
No chemical or soap and it was done quickly and professionally.
My carpet has never looked better. Marcus was so friendly and worked very hard getting my carpets cleaned. I had a sick dog and they were a mess. They look brand new. I will definitely use them again
Clean and fresh. Prompt professional service.
My carpets look great. My tile is amazing. The tech was so nice. He went above and beyond to make sure everything was clean. I love Zerorez. I use them every year.
Mary Hummel
Your technician was prompt and very thorough in addressing specific carpet stains!