- Phone: (214) 372-5326
- Visit Website
based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough and helpful
Absolutely great service, as usual, at a great price, also as usual. We love Zerorez and will never use anybody else!
Everything
Fast service, friendly, good pricing!
The tech was very nice and polite. He did a great job, No, an Amazing job with cleaning the carpet.
Great Service !
Zerorez made my carpet look great again!
The service Zerorez provided was as advertised, The technician was time and very knowledgeable, I would definitely use Zerorez again.
We were very happy with the result. Employee was professional and friendly. My co-workers are planning to call now and have their air ducts cleaned.
Professional, efficient, polite and great results.
Prompt, made suggestions, no pressure, excellent, quality Work.
Dalton was very courteous and professional. He paid attention to details and took his time to do a thorough job, which explains why our carpet dried a lot quicker than the last job your company did at my house.
I would like to have him for our future carpet cleaning orders.
Jeremy was awesome. Very professional and friendly.
Thanks Jeremy :)
The service was super professional and friendly and we were happy with the results!
Very nice tech.
Very professional set up and calls.
Very clean carpet!
Finley is friendly and informative. When he left, my carpet looked brand new. Thank you Finley, you are amazing and I greatly appreciate your customer service, you are the best!
Great service tech, stains are gone, reasonably priced, efficient job, environmentally friendly products, what more can you ask for?
Great service and super happy with results!
You use natural products and provide professional, expert services.
Results, effort, fairness in pricing and will use again. Will ask for Charles !
Austin was terrific...soft feel to our clean rug!!
NORMALLY, I like the fast drying, clean carpets with a pleasant, fresh smell. And the service from phone call to technician has been excellent.
However, this time was a different experience! I debated about telling you at all, since I have always been so happy in the past, but I think you should know in case it happens to other customers. First, let me apologize for delay in responding. With the holidays rapidly approaching, and my indecision to contact you, time has just slipped by.
My husband and I had removed all the furniture that could be removed and vacuumed the areas thoroughly to expedite the technician's service. He seemed very appreciative of our preparation. He was extremely polite and professional and quickly started the pre-treat and cleaning process.
After finishing, he told us we could walk on the carpet immediately, but it would take about 4 hours to dry enough to replace furniture (about 7 or 8 pm). He also suggested we turn on the ceiling fans to help the drying time. We went to bed about 10, and the carpet (even under the fans) was nowhere close to dry. In fact, the hallway was "squishy".
The next morning, the carpet was still way to wet to replace furniture, so I had to call the housekeepers to reschedule. (Not a life-altering event, but slightly inconvenient for both parties). The hallway was still "squishy".
By about 5:00 PM, (over 24 hours after the cleaning), we thought the carpet in the living areas was dry enough to vacuum, and replace SOME of the furniture. The hallway continued to be WET. In fact, the carpet in the hallway was still damp after 36 hours! The good news is...it finally dried!
The technician did a great job in cleaning the traffic area from the kitchen to the hallway (a straight shot) and explained the color would be more consistent once the carpet dried. Well, the traffic area dried clean and looked almost new ( an accomplishment for 20 year old carpet), but on either side of the traffic area, where the golden retriever stretches out, is MANY shades darker! and makes the traffic area appear bleached.
Anyway, we will continue to use Zerorez because of the previous experiences, but I thought you should know how this one went.
All that said, PLEASE have a Merry Christmas and/ or a Happy Holiday!
Name removed (and no, let's not publish this one )!
Our service person, CJ was very friendly, courteous, and diligent in the conduct of his work.
I was so impressed with the cleaning that was done!! The technician was both knowledgeable and professional. Super Great Value, too :-)
The eco friendly
thank you .
Good job!
Well you got the carpet clean and the service rep was great
For the fact that he tested a spot first to see if I liked it prior to proceeding with the cleaning.
The technition did a wonderful job. Was friendly and courteous. You have always did a fantastic job. Thank you